Lloyd — Undue delay in resolving a customer complaint

I have purchased a LED TV 49 INCH FHD - L49FM2, Serial Number - L201573N17J01062
vide Texmo Agencies, Kayamkulam vide Invoice No TAR-2070 dated[protected].
On[protected], after two years of purchase the TV, found not working and lodged a complaint vide Reference No[protected]. On several follow up with the Service Executives the technician have repaired the TV after 20 days.
Now again on[protected], TV found not working and we have lodged a complaint with the dealer Texmo Agencies, Kayamkulam. One Service Mechanic have attended and informed us that your TV board is having found faulty and required to replace it and also informed us that he has already forwarded the indent for the faulty components and the Company representative will contact you. However, even after 24 days nobody informed us any updates or repaired the TV.
We are not at all satisfied with the poor customer services . We are humbly requesting your kind honor to do the needful to get the TV repaired without any further delay.