Lodha Group — delay in handover - everyday new information

Address:	Mumbai City, Maharashtra, 400708
Website:	lodha.com

Hello,
I have struggling with lodha, i booked a flat at m-1502, wing m in lakeside. Since last 3 months i am following up with all the concerns people and wanted to visit the side before the key handover. They didn't agree after 2 months somehow i did compromised stating that i will carry a demand draft of the rest amount at the time of key handover and receive the key and give the demand draft.
Since last 45 days, i am getting some new information everyday, after getting confirmation from the help-desk for the key handover on 14th jan, i made the online payment though i agreed to give the payment through dd. I got a call and mail confirmation about the same and i was told to get the time slot through mail by eod 12th jan, to my surprise i am receiving another mail stating that you should make the demand draft and your key handover will be scheduled after 15 days, i responded back with no response. I call up the helpdesk, one lady named natasha picked up the called and started discussion even without looking into the case. She was even not bothered about the customer. Just wanted to speak my earlier relationship manger - he didn't come to call.
I am travelling aboard and i am still not sure whether i get the hand over on 14th jan. Not sure whom to approach as everyone seem to be not caring the customer.
It feels so helpless for a brand name like lodha and this is my biggest mistake that i have ever committed to invest on lodha. I stay out side of india was having little clue the way these guys are harassing the customer.

Could you please help me with one good person who can at least understand the problem customer is going through?