[Resolved]  Lodha Group — Processing of Refund

On 1st Aug.'21, I had booked a flat in Lodha Palava by paying 2.8 Lacs. The promised area was 609 sq.ft RERA Carpet Area with 100 sq. ft of Garden. The rate was finalized 56L all inclusive ( Stamp duty, Regdn & Maintenance for 4 Yrs ). Basis on this booking, they allocated me in CASA CLARA "L" block ( Cost Sheet signed by Mr Ratnesh Tripale - [protected] ). When i visited the said flat, they shown me the outside of flat & said that their policy is not to show before possession. That time i saw the garden area is only 50 sq ft against the promised 100 sq ft. After that I asked them to measure the internal area as per RERA it should matched to 609 sq.ft. They denied to do & suggested for another flat in URBANO - "J" block. with 87 sq ft of garden area. I visited thrice & they didn't show me the flat. I highlighted all these details to the seniors ( Mr. Sunil Shelke ) of the said sales team, he accepted & apologized on behalf of his sales team. Then he suggested two option for this either I have to pay more ( approx 3 Lacs extra over & above negotiated amount) or I have to cancel the deal. Since am not able to pay more, then I preferred to cancel the deal & immediately asked them to refund through mail on 3rd Sept.'21. After that, have done several follow ups, but still the refund processing is pending, even they are not responding to my mails.

Sales Team members -
Mr Vivek - [protected]
Mr. Ratnesh - [protected]
Mr. Aritra - [protected]
Mr. Sunil - [protected]

Customer Care / Office management -
Ms Hemangini - [protected]
Was this information helpful?
No (0)
Yes (1)
Oct 21, 2021
Complaint marked as Resolved 
Have already provided all the required details ( Cancelled chq / Pan Card / Aadhar Card ) to Lodha group for Processing, But still the same is pending for processing at their end. Already crossed 75 days & no action has been taken by Lodha group.
Lodha Group customer support has been notified about the posted complaint.
Oct 21, 2021
Updated by subhasis73
Why it is marked as Resolved ? whereas no action has been taken.
Oct 26, 2021
Updated by subhasis73
Any update on it.
Complaint comments 


I have booked a flat in tower 1 . 1409 in majiwada crown thane. The project has been delayed by another 7 months, to October 2022, which directly impacts the interest that i need to pay which amounts to another 2.5 lacs. If there is a delay from the builder due to COVID, why should a buyer like me have to bear the brunt in paying the additional interest to the bank ?? This is absolutely ridiculous, the builder should be the one bearing or atleast have the decency to revert saying we will waive off the interest or adjust it in some way.

I will definitely be approaching a lawyer and reporting this to the consumer court .

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Lodha Group
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Lodha Group Phone
    +91 22 2302 4171
    +91 22 2302 4400
    +91 22 2302 4743
    Lodha Group Address
    Lodha Excelus, N.M. Joshi Marg, Mahalaxmi, Mumbai, Maharashtra, India - 400011
    View Full Information