Lodha Group — refund of token money and the misbehavior of employees

Address:

Mumbai, Mumbai City, Maharashtra, 421503

Hello
I have booked a 2 bhk optima flat in upper thane project, before booking the flat i have informed the sales manager that i require home loan of 40 lack but there is some issue with my cibil so they told me that we'll take care of it and if they are not able to arrange a loan then the token amount will be refunded

They have forwarded my application to jm finance and they confirmed that i am eligible for only 30 lakh so there is sort of 10 lakh and the same was informed to lodha employee shreekant (Loan adviser).

Srikant called me and start misbehaving with using very rude tone and shouted at me like "you will not getting the refund amount (Token amount), do whatever you can do i'll see how you'll get your amount" in a very rude manner

At the time of booking every person deal in a very kind manner and when it comes to refund the amount they changed and dealing like i had committed a crime by booking and paying the token amount.

Request you to kindly look into this so i can get back my amount

Tushar