Lodha Group — wrong information given at the time of booking and i was misguided (its a clear fraud)

Address:

Mumbai City, Maharashtra

When i went to the lodha palava dombivali site on 4th march 2018, the very first thing i asked about home loan process as i had some documents issue and as per lodha fincorp team they assured me that we will manage there will be no issues also i was given lot of wrong information like 1) i will not have to pay city maintenance charges after 5 years, which later was told to me that i will have to pay. 2) they said bank will pay 10 percent after 18 months.
After asking several times about any extra charges that i have to pay they did not tell me anything and now every stage i see there are so many hidden charges i have to bare.

This people play so smart, just to show customers they are in profit if you pay heavy amount at the time of booking so the total value of the flat will be less. By doing this they cover their 10 percent and later when customers like me wants our money back now its a harassment, no one has treated me like customer infact mr neeraj mishra shouted at me and insulted me.

I am facing issues now regarding home loan and i have to bare extra charges. I am from a middle class background and only person earning in my family the fact is this that this flat is out of my budget now because of hidden cost not informed to me its a clear fraud and cheating.

I called the sales manager and requested him that i want to cancel this booking and need all my money back inr 415000.
I made several calls to customer care they ask you to wait for 10 days but nobody contacted, every time you call they will ask for sometime and till now nobody has contacted me.

Then i decided to visit site and talk to senior manager, i went there and asked for senior manager on which they said everyone is in headoffice you could have inform us that you are coming. Then later mr neeraj mishra took me in his cabin and shouted at me and insulted me very badly by telling me not to raise my voice instead his voice was on top.

After sometime they just gave me a email id and sent me back.
I later complaint to associate vice president - customer care and he assured me somebody will contact me soon which never happened till now. I am going through financial crisis and these people have harassed me mentally a lot and insulted me very badly by mr sumit (Relationship manager) and mr neeraj mishra.

Please help me how should i get my money back.