Looks Salon — Double payment

Address:201301

Hello all.
I wish to share the harassment I am undergoing for no fault of mine at the hands of Looks Salon, Logix Mall, City Centre, Sec 32, Noida.
On the 30 th of May, with some time to spare, while waiting for my daughter to finish her exam, I decided to go to the nearest Mall from her exam centre in search of a Salon. And soon I found myself at Looks Salon on the IInd floor of the Logix Mall. Beautiful interiors and as usual more than necessary ' friendly' and 'wise' staff.

But the real "fun" began when it was time to pay.
My debit card was swiped twice and both times the Bank messaged me that the amount 4620/- was deducted, but the Salon's POS Machine showed a Declined status. They tried a third time, but my poor account had more or less dried up by then.
The cashier and his manager soon lost all their 'Oh so carefully cultivated courtesy' as they began to see me as a 'free user'. My showing them the bank message meant nothing. They demanded their pound of flesh. I was told the problem was between me and the Bank, so why should the Salon suffer. Welcome rudeness!!!

I did not know what to do..., so I scavenged through my wallet and paid through two different debit cards with the remainder money in cash. It was embarrassing, shocking to say the least.

A quick trip to the CitiBank ATM on the IIIrd floor proved that the money had been deducted twice... but if you think the Salon staff agreed... well no. I was told to go to Bank branch, approach the call centre... after all it was not their problem. They had received the money... three times over.

A visit to the Bank branch next day revealed what had been the truth... the money had been deducted twice. So off I ran ( rather drove in UBER) back to the Salon.

My triumph became a whimper within minutes of reaching the Salon. " No ma'am", what can we do, we did not receive the money twice extracted from you.", said Mr. Wasim and Mr.. Mohnish.

So now 3 days are gone from the day of the incident. I have not received any call from the Salon even to confirm what their bank records show, leave alone an apology.

Mr. Mayank Yadav, the owner of the Salon has no time for small fish like me. Every time I call the Salon, they make false promises of checking their records and reverting back to me.
Now, I will be lodging official complaint with the Bank in hope that I will receive my lost money.
But who is going to compensate me for loss of time, money, harassment in this entire episode.
My experience at the Salon, especially with relation to client management and support has been very poor and I will not recommend this Salon to anyone.

LOOKS SALON may be a big name, but their Franchise owners have a very small heart.
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Hi all
I too wanted to share my horrible experience at looks salon logix noida mall which I visited for hair spa on 21st Jan.
Firstly the staff was very unprofessional as he kept insisting me to avail higher value of spa rather than a normal one. I finally had to tell him to go for a normal hair spa to which he reacted negatively and passed me over to a female staff to do the service. This girl seemed to b least interested in doing the service. In less than 10mins she finished massaging my head and had applied hot towel n vanished for 10mins. I had to cal the staff to remove the towel myself.
On asking her if the spa is done . She replied yes it's done . I asked her what's the time duration of massage in spa. She said it's 10mins only. I insisted that other salons in Delhi does it for 45 mins to which she replied "let me check with my manager". She again vanished for 10mins while I was just sitting n waiting for her .
On returning back she asked me to go for rinse. Finally rinse was done n the person who attended me first dried my hair fully.

Overall this entire experience at looks was awful and not upto the expectation . Why should one pay 1400 to just get 10mims of massage in hairspa. I go for hairspa every month in diff salons n never ever my spa was that short . It was sheet waste of money here. Staff is very disrespectful, sad, unhelpful, unprofessional and full of attitude. I would suggest please do not waste your time and money in this salon ever.
There r thousands of other salons around. Pls go wherever but not here. I went here thinking it's LOOKS n must b good. But it was the worst experience . No one bothered to even clean the hair on the chair for the customer . They asked me to sit on it. Horrible ! No cleanliness around . Staff was busy talking to each other and never paid attention to customer unless called. Worst worst n worst service. In total 20 mins of shampoo, 10 mins of massage and 10 mins hair dry. What hairspa !!! Somebody would rather get only hairwash done then. Spoiling name of looks salon! Shame!

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    Noida Sector 32
    India
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