Loreal — excellence creme color



I have been using loreal hair color (4.25) for few years now, but recently i have been experiencing quality degeneration in the product. Even after applying the product and washing it, the color doesn't come the way as it use to. Earlier the touch up was required after 3-4 washes, but now after 1st wash the color goes. Moreover i am facing a lot of hair fall after use which didn't happen earlier. Kindly look into the concern on priority as its not the case with me only, i have been discussing the issue with my friends and they are also experiencing the same problem.
Was this information helpful?
No (0)
Yes (0)
L'Oreal customer support has been notified about the posted complaint.
Complaint comments 


Dear Meghna, As you are an important and valued consumer of L’Oréal, we would like to speak to you personally, so that we may assist you better.Kindly email your contact number to us at advisor.[protected]@loreal.com so that we may assist you. Warm Regards, Consumer Advisory Department - L’Oréal India

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    L'Oreal Address
    A - Wing, 8th Floor, Marathon Futurex, N.M Joshi Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all L'Oreal contact information