L'oreal — fake x-tenso shampoo supplied by snapdeal

Address:

S-473. Greater Kailash-1, New Delhi, Delhi, 110048

Dear Sir/Madam
Spurious manufacturers and counterfeit sellers are making hay using loopholes in the Information Technology Act and online retailers are shrugging off responsibility by claiming to be intermediaries.

I bought X-TENSO care shampoo pack of
2psc combo 250ml Shampoo +
Conditioner on 17 th may 2019. Order id [protected].

To my utter shock on using the shampoo my hair got totally entangled and there was a wierd smell and no froth.
I have been using this product but never experienced this kind of an issue.

When I attempted to complain about the counterfeit product to the customer care numbers I was categorically told that as the goods delivered to me had surpassed their one week return policy the Snapdeal company cannot refund or return the Shampoo.
The Snapdeal customer care had no option of recording my complaint of fake product.
This is an Unfair Trade Practices In which the Vendor attempted to seek refuge in the companies disclaimer.

You are requested to get the product lab tested and I am positive it will be totally Spurious.
One does not expect this poor quality bogus products from Snapdeal.

Regards
Sharmila Goyal
S-473, Greater Kailash-1
New Delhi:110048
pH: [protected]
[protected]
[protected]