L'oreal — L'oreal infallible foundation

Address:

New Delhi, Delhi, 110035

Hi team,

Wanted to complaint about loreal executive who do not have knowledge about what shade they are offering to customer and do not know what shades goes with which skintone, customer.

I buyed loreal infallible foundation from stanmax store netaji subhash place loreal counter new delhi. I went there very excited after reading about 180 reviews on infallible foundation and hence decided to buy. The sales executive shown me foundation and compact, even though i asked them to recheck the shade which goes on my skin. They advised the shade which they have tested n shown to me is the right shade for me but after coming home when the day came and i tried foundation while going out for movie it ruined my trust about brand, sales executives of loreal as foundation shade is totally mismatch its all white on my skin, a totally wrong shade what a rubbish an loreal executive do not know what they r offering and now as i opened it not sure whether they will return it or not. I wasted my money on foundation n compact of around inr2300.

Request you to please make a way out n return my products. Also appoint reliable trusted n knowledgeable executive else as a customer we lost interest in loreal as a brand. Hope company do not want to ruin relationship with there exicited customer who wabts to try new products and buy loreal brand things.

Fyi i buyed beige rose shade in foundation which i checked from other loreal counter in kamla nagar abd they confirmed this shade will not go with my skin tone.

Compact shade is beige.

Please look into this matter and arrange for replacement.

Regards
Customer
Sumita chawla
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