L'oreal — loreal xtenso oil trio smoothing cream

I m using loreal smoothening cream ex 1 n r1 from long tym in my salon. That was good. But this time i tried loreal xtenso oil trio cream n this is worst product. I received so many complaints from clients. Extreme hair fall, hair brokeage, damage n extreme hairs entanglement. N it's true they all had many problems. Loreal's result make me very disappointing. N down my reputation in my clients. Plz revert me back as soon as possible.