L'oreal — not yet rec any call from company its more than 24 hours

Address:	394107
Website:	Loreal proffesional

As i called up to consumer care and miss kavita talk to me and she told me that i will get call back from proffesionals in 24hrs but still thier hours are not completed.
I called up to know that the product of loreal i purchase is original or duplicate. I purchase loreal proffestional shampoo and mast of rs 1415 /- but on shampoo bottle i found double sticker of companu name and shampoo name. So i feel doubted. Because in past i face problem of duplicat purchasing. So please let me know when your executives 24 hours will be completing???. And give my solution so that i can get to the point that i shall use this product or not.