Lot Mobiles — had to pay extra amount due to executive improper knowledge.
Visakhapatnam (urban), Andhra Pradesh, India
RaRaju.NR on Jan 12, 2019
Dear supporting team,
I bought vivo v11 pro from one of your stores located at d. No.[protected]/3, shop 4 ground floor, allipuram ward, danagardens, visakhapatnam 530020 and thought of paying money using no cost emi option.
I heard that no cost emi option mostly available for 3 and 6 months installment plan only and discussed the same with executive before buying it.
While buying, vivo executive and vivo sales manager motivated me that no emi cost is available for 9 months tenure and they billed accordingly with confidence.
Due to their improper knowledge, i had to pay 14% interest in rupees rs 1478/- to the bank additionally from my pocket. Disgusting situation and very dissatisfied.
They didn't even realize it after bill generated (Inv. No. Si/vzg4/2874) with clear info on it and when i questioned, they simply tried to convince like no much difference in it.
As there is no use arguing and amount was already deducted from credit card, i just stopped and took the mobile.
Could you please look into this issue and do the needful as it is fault from store end.
[Jan 12, 2019] LOT Mobiles customer support has been notified about the posted complaint.
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