Louis Philippe — leather belt mens purchased through website of louis philippe

I bought a Mens belt by Louis Philippe site and the belt was delivered on time. But i returned and didnt accept it as it was a worng one and it has reached the Warehouse of the Louis Philippe which is acknowledege by their customer support team and also through my onlne account. I had requested for a refund it is almost 9 days that no refund was initiated inspite of many calls from my side. The customer service people are giving saying they are working on it. I urge all not to buy any more Louis Philippe Products online fro their site as they are not prepared to handle any returns nor any competency at customer service.