[Resolved]  Lovely Professional University — Multiple Complaints

Address:

Kapurthala, Punjab

Dear Madam/ Sir, I am pursuing Bachelor of Education at Lovely Professional University (LPU). I am a 38-years old engineer (by education)/ educator (by profession) - I have been an engineering-researcher for a few years and a Maths/Science teacher for many years. I am back in college to do my B.Ed., and plan to subsequently start a FREE school for abused/ orphaned/ socio-economically-disadvantaged children. I came to LPU on 16/08/14, and since that date until today (21/10/14), have faced innumerable challenges, discrimination, threats & psychologically-traumatic-experiences. I have collected evidence, and have made a detailed MS power-point presentation (which I showed to the Pro-Chancellor Mrs. Rashmi Mittal yesterday, but in vain). I am listing just a few points for your perusal: 1. Because of the laxity of staff (admissions, residential services, hostel-in-charges, division of student affairs etc.), I have missed more than 11-days’ worth of academic-attendance. At LPU 5% marks (in each subject) is allotted for attendance, and I am bound to lose out on the same due to their inefficiency/ unprofessional-behaviour/ problems in admissions & residential services/ fake problem-resolving process: they do not have a student body, they claim to address issues ONLY through an online Relationship Management System (RMS), which is basically an “eye-wash” as they openly adopt a ‘divide-and-rule’ policy, and effectively silence ANY & ALL REAL ISSUES that they do not want to / cannot solve (as it may be unprofitable or troublesome for them!): even at the cost of severe inconvenience, and sometimes life-long negative-effect on student(s)! Students are expelled/ “made”-to-leave (using subversive methods)/ troubled/ threatened-openly if they try to get together & represent common-problems (faced by thousands of students) of academic/ residential/ security/ student-affairs nature. For example, ‘LPU Prospectus-2014’ clearly states that its on-campus “Compulsory” laundry service (run by ‘London House’) will wash 120-clothes/month (for every student) at the rate of 2-lots/week; however in reality only washes 60 to 80-clothes/month at the rate of 1-lot/week to 1-lot/10-days. Several students have brought this to the attention of their wardens over last couple of years (the University has dozens of hostels, where about 10, 000 students live!), but have been plainly ignored or subversively-silenced, and when students question as a group, they are threatened with dire-consequences! 2. I had paid Rs.16500 out of Rs. 16500 towards tuition fee (i.e. TUITION FEE IN FULL), and Rs. 15000 out of Rs. 1, 32, 500 towards registration for hostel (i.e. HOSTEL FEE IN PART), and my online University Management System (UMS) account showed this correctly until recently. However, right after I indicated that I wanted to leave the hostel (without paying any additional amount) & become a day-scholar (due to numerous problems faced in the hostel: lack of cleanliness/ hygiene/ safety/ security/ staff-efficiency/ quality-laundry/ quality-food etc. and problems like poor-internet-connectivity, substandard-food-quality, high-cost-of-living, unprofessional-staff-attitude etc.), my UMS account has been tampered-with to incorrectly show that I have paid Rs. 5000 out of Rs. 16, 500 towards tuition fee and Rs. 26500 out of Rs. 1, 32, 500 towards residential fee (.e. BOTH TUITION & HOSTEL FEE ONLY IN PART). 3. I have regularly placed (20 total) RMS complaint/ suggestion/ feedback/ enquiry, addressing EVERY SINGLE ISSUE FACED on campus (from 22/08/14 to 20/10/14), but most of them remain unresolved till date! However, right in the middle-of my MTT: Mid-Term Tests (14/08/14 to 21/08/14), the accounts department repeatedly threatened me of blocking my attendance if I did not pay the balance fee (as explained before), even though I had already paid TUITION FEE IN FULL, & WANTED TO LEAVE HOSTEL (due to reasons explained before), and several other departments (infrastructure design, facilities, residential services, student affairs etc.) called me with the “excuse” of being willing to solve my issues immediately, in spite of my protest/request to them to wait till after my MTT. This has resulted in me failing to attend 3 out of 5 MTT, and not performing my best in the other 2 MTT! 4. We (students/ teachers/ workers) of LPU have repeatedly witnessed other students/ teachers/ workers of LPU being publicly warned-unnecessarily/ insulted/ threatened/ subversively-silenced for mistakes/ faults/ errors/ goof-ups committed by middle-level or senior-level management. For example, there are no procedure/ check-list/ supervision/ quality-control in ANY 10-FLOORED HOSTELS & STAFF-APARTMENTS, but when staff/ students complain of lack of hygiene or cleanliness, the workers get scolded mercilessly for no fault of theirs (they are after all poorly-paid-unskilled-workers who are given primitive/ outdated/ useless/ ineffective tools for cleaning modern, international-style multi-storeyed buildings)! This combined with lack of eco-friendliness/ conservation/ moderation/ civic-sense in the use of resources on-campus is plain depressing! I have evidence (photographs, videos, signed-petitions & interviews). I have tried placing some of them in front of the Pro-Chancellor, but her response was shockingly-indifferent: she claims that this is how all institutions work, and as a student I should not “mind” such things! How do I proceed with this case so that I get full justice from the University, and also make sure it doesn’t recur in future? Can I place similar complaints with UGC/ MHRD/ PMO? Eagerly waiting for your valuable comments 