[Resolved]  L&t Finance — bike lost claim rejected for illogical reason. intentionally rejected.

Dear Sir,
My nephew New apache bike got lost on 11th Oct from Malda Town, West bengal. Same day informed to police station with incident CCTV video and they assured that they try to find out after two days verbally informed to finance and L&T insurance representative.Each and every day we were met in police station to know about Bike but finally police was not able to find out the bike and GD has given to us on 24th Oct-17 and claim to L&T, as per requirement all documents submitted and enquiry also had done. In the mean time many time we asked to L&T representative about the claim and every time assured to us that process is going on and claim amount you will get after 2.5 to 3 months. Finally now ask that claim has been rejected due to time gap of Bike lost and DG date. Also same information given to police station after police getting information he wants to talk with L&T representative but Mr Indranil Bannerjee was not agree then police suggested to do case in coart against it( Mr Indranil was handling this case).

This is my complaint that there was no a single mistake from our side but why claim is being rejected.
Details
Insurance no[protected].
Claim no[protected].
Bike onwer name is Ranjan Mandal.
+1 photos
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Mar 13, 2018
Complaint marked as Resolved 
L&T Finance customer support has been notified about the posted complaint.
Verified Support
Feb 01, 2018
L&T Finance Customer Care's response
Dear Customer,

We regret the inconvenience caused. Request you to share your Loan agreement and contact number, so that it will help us to get in touch with you soon for further assistance.

Regards,
Team L&T Financial Services
Verified Support
Feb 08, 2018
L&T Finance Customer Care's response
Dear Customer,

We are still awaiting your contact details. Request you to share the same as it will help us to assist you further with your concern.

Regards,
Team L&T Financial Services
Verified Support
Feb 09, 2018
L&T Finance Customer Care's response
Dear Customer,

As we haven't received your contact details, your concern has been closed on our end. For any further assistance, you may call us at[protected]/[protected].

Regards,
L&T Financial Services
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