[Resolved]  L&t Finance — improper due cheque presentation

Address:637001
Website:www.ltfinance.com

I am kathiresan from namakkal. I bought a auto loan no:kgb127049r[protected] from your concern. From the beginning itself your salem branch team did not respond my ecs process. Regarding that i went to salem branch many times in person. I received a mail on 10.9.2015 from k. Ganesh for the rejected reason only. After that i went to salem branch and i gave cheques for further instalments. But your officials never presented the due cheques in time regularly till date.in the mean time i closed my od account and i informed this matter to the branch not to present the cheque for due and i told them that i will pay the due amount by cash. They agreed for that but they still presented the cheque in the bank and got rejected. Thats the only cheque got return by bank for the above reason. You can check my track record from your side. After that i gave 12 cheque leaves to your officials and told them to present the cheque on the due date exactly but they didn't present the cheque properly in due date. When i asked them the reason for not presenting cheques in time, they replied that "all those cheques have been sent to head office not in our custody". Last three dues cheque have presented improper date by you only after my tele call to your customer care. Current month due also not cleared till date after my communication to your customercare, because of this type of transactions my cibil score getting affected very poorly, and i couldn't move any of my financial needs with other institutions. Kindly look into this matter very seriously and revert me at the earliest with exact clarification. I pleased to request you to present my remaining due cheques in time.
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Sep 3, 2017
Complaint marked as Resolved 
L&T Finance customer support has been notified about the posted complaint.
Verified Support
Aug 03, 2017
L&T Finance Customer Care's response
We acknowledge receipt of your query /grievance and understand that one of our representative has already spoken with you regarding your concern, we hope that you have got the required confirmation from our team.

Your PDC will be presented from Aug-17 onwards.

In case you have any other concern, please feel free to get back to us.

Should you need any further assistance, please feel free to write back to us or call us at our customer care number No[protected] between 9AM to 7PM Monday to Saturday and we would be pleased to assist you.

Assuring you of our best services at all times.

L&T financial Services Team
Complaint comments 

Comments

Dear kathir,

We understand your concern. Kindly share your contact details with us so that our team can connect with you to address your concern at earliest.

Regards,
L&T Financial Services
Dear Kathir,

We are still awaiting your contact details. Request you to share the same with us as it will help us to address your issue as soon as possible.

Regards,
L&T Financial Services
Dear Kathir,

As we haven't received your contact details. Your concern has been closed from our end. Do contact us in case of any query.

Regards,
L&T Financial Services

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