LT Online Store — Wacom One By CTL-472/KO-CX Graphic Tablet, there is no option on their website to cancel the order

Address:

Gr.17, Podar Chamber, Store Lane, Near RBI Bank, Fort, Mumbai 400001

I ordered a Wacom One By CTL-472/KO-CX Graphic Tablet on 9th of June 2020 from ltonlinestore.com. I paid Rs.3805 (including shipping charges). Today is 22nd of June 2020 and I do not have any update on it except the status showing processing. I tried contacting the customer care but the phone does not connect. I tried emailing them but all I got is a computer generated response that they are unable to reply to my mails due to less staff.

Also, there is no option on their website to cancel the order. This means my money is with them and I don't know for how long, and I cannot even cancel the order and get my money back.

This is not letting me get my money back and puts me at the mercy of LTOnlineStore to return my money. This is fraud.