Lufthansa Airline — very bad service uneducated employees | |||
My fiance is in India he just got approved his k1 visa he booked a flight with Lufthansa airline for Jan 23 2015 he arrived 4hours early he had his valid passport an visa an ticket he was ask lots of questions an then was told his intent to go to America is false they told him he will not be allowed to board an to book with another airline an would have full reimbursement they put him out the airport he had to travel all the way home wasted money an no one can tell me why he was denied then the next morning I called for answers they said invalid passport which is a lie His passport expires 2018 his k1 July 2015 he had to rebook with eitihad airline an will fly on 1/28/2015 wen he returned home to talk with travel agent he was told they kept 25000 rupees of his money I need help or should I get attorney. Thank you Was this information helpful? | |||
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Lufthansa customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
My fiance is in India he just got approved his k1 visa he booked a flight with Lufthansa airline for Jan 23 2015 he arrived 4hours early he had his valid passport an visa an ticket he was ask lots of questions an then was told his intent to go to America is false they told him he will not be allowed to board an to book with another airline an would have full reimbursement they put him out the airport he had to travel all the way home wasted money an no one can tell me why he was denied then the next morning I called for answers they said invalid passport which is a lie His passport expires 2018 his k1 July 2015 he had to rebook with eitihad airline an will fly on 1/28/2015 wen he returned home to talk with travel agent he was told they kept 25000 rupees of his money I need help or should I get attorney. Thank you
Reply
There are no proper eMail contacts or accountable staff, also which
is a clever move by this company so as not to let any records in this info age.
It is very difficult to file for refund if not nearly impossible since anyway they never respond to your concerns or even resolve despite multiple calls to the numbers given or to their partners. No other airline gives such headaches.
is a clever move by this company so as not to let any records in this info age.
It is very difficult to file for refund if not nearly impossible since anyway they never respond to your concerns or even resolve despite multiple calls to the numbers given or to their partners. No other airline gives such headaches.
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12th Floor, DLF Building No. 10, Tower B, Delhi, Delhi, India - 122002
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