Lufthansa — Inconvenience caused by the ground staff at the airport

Address:	500090
Website:	consumer complaints

The way staff treated the customers was so insane. When my cabin bag was checked it weighed 8kg and was given a tag for it too. When i was entering into the flight the crew member stopped me and weighed the bag and argued it to be over weight and demanded for money. We were asked to pay 200$ in a span of a minute without which we are informed that we are not allowed to enter into the flight. Crew member hurried us by asking if we are gonna pay it through cash or card . when finally entered into the flight after the payment our seat doesn't have backrest which is informed to the crew and was no response from them. our journey was 8 hrs which was very irritating sitting in such a seat. Very worst experience with lufthansa. Would never recommend anybody using this airline.