Lufthansa — pathetic and awful experience

Address:

08857

Attached herewith is the ticket booked online and we had reached bangalore safe. During our return we both were denied boarding the flight lh755 from bangalore to frankfurt due to schengen visa not stamped, but my final destination is newark (Ewr) and we were just transiting via munich for a connecting flight. We were forced to rebook the tickets with a price difference of inr 51200.00 per person or portray ourselves as “no show” the customer care at the boarding center were not ready to do the cancellation from their end. Why should i be rebooking the tickets when i am holding confirmed booking status tickets for all the sectors.

The lh customer support at the kempegowda international airport-bangalore were unprofessional to the core and by no means trying to help us in any way. The staff particularly ms. Sunitha, ms. Sandra and mr. Bhadury from the check-in counter and the ticketing counter ms. Blessy and ms. Sunitha did not handle the situation appropriately. By the time i could walk from the boarding counter to the ticketing counter they call each other in front of my wife and were saying on the phone “do not talk much and just rebook them” we went to the counter at 11:30pm and they made us to stand for nearly 2:30 hours until 2:30am without giving us any explanation. None of the customer care numbers or toll free numbers are working.

We demand an explanation for putting us through so much of mental agony and compensate for the time, money and the pain it took us through this ordeal at the airport. I have been travelling for years and never have been through such a situation ever. Please help us with the refund of the ticket amount.

Thanks,
Soyuz kumar
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