Lufthansa — Pathetic travel experience

Address:

New Delhi, Delhi, 110022

Dear sir/ma'am,

My daughter taneea sunil agrawaal (passport no p 2823814) had a travel itinerary del-berlin-delhi
Dep 10 nov 2016 and return on 16 nov 2016. she had the tkt no[protected] and pnr no 5pt27v.

While returning from berlin on 16 nov her flight no lx0975 was cancelled just 20 minutes before departure. she was re booked on lh169 for berlin up to frankfurt, and by ai 120 from frankfurt to delhi. enroute from berlin to frankfurt lh 169 got delayed by 45 minutes resulting in my daughter missing her ai 120 for no fault of hers. lufthansa again booked her for next day flight lh 760 up to delhi. finally she reached delhi on 18th nov 2016 in early morning at 0130 hrs ist.

Her flight duration which originally was only 10 hrs 40 minutes got converted to 36 hrs (approx). all this while she had to stay at airport. during this period we as a parent were highly puzzled and anxious about the safety and wellbeing of my daughter.

Despite lufthansa holding a good brand value, it failed miserably during this horrifying trip of my daughter.

Lufthansa staff at frankfurt did no efforts to convince ai staff to ensure that my daughter boards the ai 120 on 16 nov itself, despite the fact that my daughter did all her best by running and rushing to the boarding gate of ai 120, immediately after deplaning the lh 169. she was at ai boarding gate at 2125 hrs (cet) but was denied boarding in ai 120 flight as the plane had already started taxing at 2125 cet.

In addition lufthansa staff at berlin knowing fully well that time difference between arrival of lh 169 at frankfurt and departure of ai 120 from frankfurt is only 65 minutes, they could have safely booked my daughter from berlin to frankfurt in earlier flights, ensuring safe duration of 2-3 hours between arrival of flight from berlin at frankfurt and departure of ai 120 at frankfurt. but they did not apply their mind at all and left my daughter to carry on with the agony of wait and nervous moments for us as parents.

Now i would like to ask lufthansa what compensation they have to offer us for this pain which we and my daughter had to go through during this journey.

Waiting for early response.

Thanks and regards
Sunil agrawal
+91-[protected] (o)
+[protected]r)
+91-[protected]
+91-[protected]