Lufthansa — Request for refund pending since a month — no response at all

Address:400092
Website:www.lufthansa.com

Feedback id: 30971274

with reference to above mentioned feedback id, i would herewith like to request your good self to look after my complaint and reverse back my hard earned money Rs.16000 which i paid for seat reservation, as while booking ticket I paid for services of advance seat booking but was not at all satisfied with the service, as while actually travelling reserved seats were not provided due to change in aircraft

while contacting senior airport authorities they informed to mail at customer.[protected]@lufthansa.com

i started mail conversaton on 27th April 2017 after that sent reminders also but till date not got any proper cooperative reply,

so would like to request the concerned authorities to look after the matter giving priority, and treat genuine regular travelers with satisfying journey experience with lufthasa being a service aviation industry
need to work sincerely against this airlines customer service as i found many pending complaints since long months on consumeraffairs.com too

kindly do the needful and oblidge

Hoping for your immediate positive feedback

Thanx & regards,
Dilip Sheth/ chetna Sheth
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Comments

I and many colleagues are facing same problems. Lufthansa is cheating Indian customers. Despite all policies in place which favor refund, they refrain from doing so. Is CC/GoI listening or will do something about this please?BR
senior airport authorities informed to email customer.[protected]@lufthansa.com

There are no proper eMail contacts or accountable staff, also which
is a clever move by this company so as not to let any records in this info age.

It is very difficult to file for refund if not nearly impossible since anyway they never respond to your concerns or even resolve despite multiple calls to the numbers given or to their partners. No other airline gives such headaches.

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    +91 124 488 8888
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    12th Floor, DLF Building No. 10, Tower B, Delhi, Delhi, India - 122002
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