Lufthansa — wrongly charged for baggage | |
Detail of journey from vancouver to mumbai on 23 rd june 2019 Flight ac 9100 air canada operated by lufthansa lh 493 @ 16.20 pm Passenger names and passport details Shethia dilsukh - n8657292 Shethia priti - m7534235 This was worst experience of my life., with lufthansa airline. On sunday 23 rd june 2019, i reached vancouver airport at 11.00 am thinking that finish all boarding formality and relax in lounge. As i went on desk the lady said that she did not have any details of my tickets and she asked me to get the transfer from air canada. As i rushed to air canada window they said that they have already transferred the deatails to lufthansa air. After so much discussion a gentleman issued me the hard copy of the details. It took me almost hour an half finish all this. I went back to lufthansa with all the details. Now the same lady came up with new issue, she told me that i can only have one check in baggage per person. Whereas my ticket clearly indicated 2 bags per person. And i did travel with 2 bags each when i came to canada. But she refused to listen and she asked me to pay cad 320. Again i had to rush to get the money exchanged, as i come up on the counter to pay the amount another lady asked me for cad 330 and she was not ready to cooperate at all as i was getting late to board. Again i had to rush to get additional cad 10, i went to the counter and paid the amount cad 330, as i was still there, now she asked me i will have to pay cad 191 instead of 330 and i will be getting the refund of the difference on the departing gate d 55. I ad fellow customer with the same problem traveling with me in the same tour program. And his all 4 bags were checked in for free, where as i had 3 bags between 2 o[censored]s, she charged me overweight. I would request to look in to the matter as i had to go through so much hassle. Was this information helpful? | |
Add a Comment | |
27%
Complaints
115
Pending
0
Resolved
31
View all 115 Lufthansa reviews & complaints
+91 12 4488 8999
+91 124 488 8888
12th Floor, DLF Building No. 10, Tower B, Delhi, Delhi, India - 122002
View all Lufthansa contact information
Post your Comment