[Resolved]  Luminous — Luminous battery not working, sent it for service, not returned by them

Address:

Thoothukudi, Tamil Nadu

Hi,

We bought a luminous batteries with inverter 5 months back. After 2 months, those batteries did not work. We contacted dealer as per the company advise.

They asked us to send back the battery to service center with warranty card. After they received it, they are not responding to our queries. Still they did not give it back(2 months).

I think, 2 months is more than enough to replace it. We paid additional amount for warranty(battery replacement is covered) too. But now we feel that we have been cheated by this company and it's dealer. Could you please tell us how to handle this thorough customer court. Because we have been cheated by them.


Dealer Details (Baby Electronics, Tuticorin)

Thanks & Regards

Dinesh - [protected]