Luminous Power Technologies — Not attending complaint even after 5 days.

Address:

Hassan, Karnataka

Hi, I am Kantharaju from Channarayapatna - Karnataka. I got installed 1050 VA eco-volt UPS from Luminous 15 days ago, but don't know what product they have given, within 15 days UPS got burnt inside due to technical default and not working since 12.06.2015. Same day i had registered complaint with Luminous and they have provided complaint No. [protected] mentioning that the complaint will be resolved with in 48 hours. But as of now no one has attended the complaint from Luminous and whenever i call the customer support center, they say that the complaint is still open and it will be resolved today or tomorrow. I dont know how many today and tomorrow they need to attend the complaint and after attending to rectify the error also they need some more time. After my experience, I also learnt from other people that Luminous is the very worst in service providing and their products are very poor in quality as they also faced same situation in past. I request luminous to attend the complaint immediately or you may please refund my amount with interest as i will go with the best reputed make (I thought till now that the Luminous is very best in the industry for Battery and UPS, but after this experience i lost confidence in the same). Requesting once again to attend complaint immediately or refund the amount with interest.