Lushburry — Product/refund not received after online payment - SCAM WEBSITE

Address:104, Aggarwal Complex, Kirari, Suleman Nagar - New Delhi
Website:lushburry.com

Order placed more than 20 days ago on Lushburry website (promoted by instagram and FB) - Rs 3848 debited from account by PayU upon online payment and received and email confirmation from Lushburry. Could not track the status of the order and No customer service helpline number available so sent repeated emails to them upon which received a single revert saying order will be delivered shortly - No update or revert for subsequent emails. Upon commenting on Instagram page... Received a DM from company stating they have not received payment from PayU and asked to coordinate with them for refund. As per PayU - payment has been processed. No further update from Lushburry upon informing them the same.

Kindly help in retrieving my refund and please take stringent action against such a fraudulent website which is promoted by leading social media platforms.
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Comments

File a complaint on razorpay and cite report fraud, and use your payment ID number. My amount is being refunded now, i have received the refund reference number. If we collectively do this, it should revoke their license for future payments. And of course, spread the word about this scam everywhere on social media

Tina Covet's reply, Dec 1, 2020
Hi how did you make a complaint?
Hello, I ordered from Lushburry as well.
My product hasn’t been delivered yet but I received an email saying it takes 12-15 days for them.
Did you get an email about this after making the payment?
Shefali Sahu's reply, Nov 21, 2020
Did you received your order?
Niyati Rao's reply, Dec 4, 2020
Me got the same email and then nothing yet
Hey. I have also ordered from Lushburry on 9th November but haven't received my order neither an update. I am sending them emails and messages, no response. Also the order is prepaid and I am really worried.

Divya Kanchan did you received you order yet?
Hi Shefali and Tanya, please take this up with the Delhi cyber police.
I had ordered on 3rd nov 2020.. it said it will be delivered in 12-15 days..it's not arrived yet..after reading these comments m convinced this is indeed a fraud website... They had adds up instagram and Facebook...I'm trying to reach them..no reply...they don't have contact number as well...mines is prepaid order as well...
Shivangi Pal's reply, Nov 22, 2020
I am constantly pinging them over instagram dm..have dropped 10+ mails to the support email..no revert..no cell number..M unsure whether will I get refund or not..I have reported both their Facebook and Instagram pages. And have informed people in my list about the fraud and tomorrow I am thinking of raising a cyber crime complaint against them.
Anvita Sinha's reply, Nov 27, 2020
File a complaint on razorpay and cite report fraud, and use your payment ID number. My amount is being refunded now, i have received the refund reference number. If we collectively do this, it should revoke their license for future payments.
Did anyone receive their order from this website? I have sent several mails and dmed them but there has been no response. How to report this to cyber crime?
Niyati Rao's reply, Dec 4, 2020
No not yet
I have filed a consumer complaint against them
I placed an order an 21st nov no response to my emails as well as chatbot. I think it is fake site
Guys, I placed an order in October. I still haven’t received it. There’s no response on DMs or emails. I really don’t know what to do.
Niyati Rao's reply, Dec 4, 2020
Same here ! What to do ?
Amount is paid but product is not delivered

The instagram page is also removed.
Complaint on razorpay, they will help in refund, raise dispute, report fraud there.
https://razorpay.com/support/#request
Hi,

I am facing a similar issue. Order placed on 07 November and now no response.
Just raised a compliant on razor pay and requested them to revoke lush burrys license.
Hope this gets resolved.
Would suggest everyone to file complaint with razor pay - https://razorpay.com/support/

By this we all may be able to get the refunds and complaint against the website
I have ordered from them on 11th Nov'20 but have not got any response from them regarding the shipment of the product.
Please help me as I want my money back.
I ordered 3 sets of pajamas at the end of October and haven't received any updates either...
Me also cheated by this fake company Lushberry for 648 rs on 12th dec never received the order

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    104, Aggarwal Complex, Kirari, Suleman Nagar - New Delhi
    India
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