M R Travels — charging for pickup van but service not providing

Pnr no-91216, date of journey - 5th nov 2019, from sojat to banglore. Sit i book a ticket online in which pickup van facility is given from sojat to pali for picking pali to banglore bus. Yout fare is also morr as compare to pali due to pockup van facility from sojat. But on day of journey, your pickup did not come and i went to pali with my own money. If you did not giving me pickup van facility service than why are you charge me more fare. Kindly refund my extra charge you taken.
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