[Resolved]  M / S. Reliance Communications Ltd. — Legal notice even after settling the pending bill

Address:Bangalore, Karnataka

A lawyer from M/s SA Associates, is sending legal notice on behalf of M/s. Reliance Communications Ltd., and M/s. Reliance Communications Infrastructure Limited, “Subramanya Arcade”, No.12/2, Tower ‘B’, 2nd Floor, Bannerghatta Road Bangalore, to me on 18th March, 2014, even after I have paid the pending amount of Rs.3822/- on 6th MARCH, 2014 as outstanding bill against usage of Internet service. I made this pending bill amount payment after notification of a lawyer representing M/s Reliance on 6th March itself through Instant Payment through online mode. Online receipt is attached herewith. I request M/s Reliance to resolve the issue and close it forever, as I am assured that there is no further liability from my side once I made payment of the outstanding bill Best regards, Subhrajyoti Parida [protected] Dear Sir/Mam, Please find that with reference to the subject lawyer notice on your behalf and the MDN No. [protected], I have already made the necessary payment of Rs.3822/- towards pending bill as claimed by you. The receipt of the online payment through Instant Pay in your website www.rcom.co.in is attached herewith (Ref receipt no. AMIP51144152 dtd. 6/3/2014). Please note that this was done after telephonic conversation with one of your lawyers (by name Mr. Gautam). The receipt copy was also sent to Mr. Gautam on his e-mail id [protected]@gmail.com. After this I was assured that all is settled now. But even after this also, I am receiving lawyer notice on 18/3/2014 from SA ASSOCIATES on behalf of M/s. Reliance Communications Ltd. and M/s. Reliance Communications Infrastructure Limited, (“Subramanya Arcade”, No.12/2, Tower ‘B’, 2nd Floor, Bannerghatta Road Bangalore – 560029) to make payment of Rs. 3822/-. Kindly resolve this issue and update your records with my last transaction to settle my account with you. I am sure there is no further liability from my side after my above payment. Best regards, Subhrajyoti Parida Ph: [protected] Note: Forwarded message attached -- Original Message -- From: Billing.[protected]@relianceada.com To: [protected]@rediffmail.com Subject: LAWYER NOTICE[protected][protected] Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More > SA ASSOCIATES Ref No.[protected] Date:[protected] "To, SUBHRAJOTI PARIDA/ADD1:HAL MANAGEMENT ACADEMY NO33436 87, VIMANAPURA HAL, BANGALORE, PIN:560037 Sir / Madam, Under the instructions from our client, M/s. Reliance Communications Ltd., and M/s. Reliance Communications Infrastructure Limited, “Subramanya Arcade”, No.12/2, Tower ‘B’, 2nd Floor, Bannerghatta Road Bangalore – 560029, we issue this Notice as follows. You are aware that our client is engaged in the business of providing Unified Telecommunication Services to its valid customers. You have availed the said services from our client by submitting the requisite Customer Application Form and other documents under Account No [protected]and MDN No [protected] provided by our client. The said services were provided by our client in pursuance of the terms and conditions and you have specifically agreed and undertook to pay all service charges in full without any deduction, set off or withholding with respect to the services availed by you. Our client has been generating Statements of Service Charges and the same are dispatched to you regularly from time to time for the services availed by you. We state that, you have defaulted in payment of the service charges and consequent to the said default, there is an outstanding amount of Rs 3822/- in your Account. You have failed to pay the said dues in spite of repeated requests and reminders from our client and this has caused wrongful loss to our client. Wherefore, you are called upon to pay a sum of Rs. 3822/- to our client within seven days from the date of receipt of this Notice. The said amount should be paid by cash / DD / Pay Order in favor of Reliance Communications Infrastructure Limited or can also be paid at any Reliance outlets of ADA group. Failing which, we shall initiate civil and criminal proceedings against you before the competent court of law at your own cost and risk. Please don't reply to this id this is a system generated email… For any clarifications Contact - Please Visit nearest Reliance Store Online payment options, Please find below the details 1. Login www.rcom.co.in 2. Click on Instant Pay 3. Enter the Mobile No. (Ex:- 9342XXXXXX) 4. If it give wrong account no. or Invalid Subscriber no. than Please prefix "Q_" and then enter mobile no. (Ex:-Q_9342XXXXXX) Than follow the Instructions Note:- If still you face problem to make online payment request you to walk into any of Reliance Store and make this payment Yours faithfully, S.A.Associates, Advocate
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May 30, 2016
Complaint marked as Resolved 
The company representative called me and confirmed that the issue has been resolved, and even forwarded me a confirmation e-mail too later.
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Comments

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications
Hello Reliance Communications,

I have the same problem and have put a complaint here, please look into it.


Dear Subrajyoti,

Did Reliance communications really resolve this as mentioned in their comments?


Regards

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