Madhur Courier — delay of material delivery to chennai location

We have booked a faulty relay o[censored]ttar pradesh power transmission corporation ltd to ge t&d india ltd 19/1 gst road pallavaran chennai 600043 tamil nadu. For repairing. The c. N. No p[protected] date 19.12.2017. It is booked from gorakhpur. Till to date the materials is not delivered. We have paid the tariff charge 708 and told us the document shall be send through flight.
It is an important relay of 220 kv bansi substation.
Pl confirm us when it will be despatched.
The name and contact person to whom the same will be despatched
Loganathan service. Ph no [protected]