Madhur Courier — Did not received my parcel but they are saying that it was delivered

Address:

Bikaner

C.N.[protected] was booked on 23.01.21 from jaipur. When i called on number [protected] they have told me that it was already delivered and give me another number of some Mr.Rahul in bikaner [protected] who talked to me very badly and said that the parcel is already delivered and when i detailed him that why you people roam me here amd there from past 2 hour as i am saying that it is not yet receive then he took another half an hour to know the status.
Please help me out as it was urgent courier for me.