Madhur Courier — Important documents sent from Ambikapur(CG) to KolkataWB)-24 days gone but not traced

I had booked an important document through Madhur Courier on 15/09/2020 from Ambikapur(CG) to Kolkata(WB). But still it not received by my family at Kolkata.
The most worst things i watched that neither they have proper information nor any customer care no. The two number they showed in the website are wrong.
In online tracking my courier shows different information on 03/10/2020 once is ready to out from Bilaspur to Camac St and another one is ready to out from Bilaspur to Nagpur. At the moment i had contacted with Bilaspur, they told its out from our end and may be in Kolkata. I try to contact their Kolkata no but that no also wrong, From Bilaspur i got the no of Kolkata person (+91-[protected]) but continuously i tried to contact him but he don't receive my call.
Kindly help me in this regard, there is a very important document which need to received immediately to my family.
Regards,
Sudipta Bhusan Bandyopadhyay
Mob:+91-[protected]
+2 photos
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