Madhur Courier — Non receipt of letter sent to bank of india on 26.05.2017

I have dispatched an letter from bhopal to zonal office bank of india khandawa on 26.05.2017 vide receipt no.[protected] dated 26.05.2017 but till date letter not delivered to bank of india. I have made several calls to [protected] and[protected] but no satisfactory replied given by them. I following up the matter personally to courier at 10 no.. Market bhopal.
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I booked a item to bhiwandi mumbai by your courier at 02/06/2017 . It is to be shiiped to pratham complex bhiwandi . The consignment no is [protected] . I track my item many times and i also called the delivery boy many times. He told me every time that tomorrow i will send the item to the pratham complex. But it is not delivered yet.

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