Madhur Courier — Mis commitment in delivery of parcel

Such a worst service i have ever gone through.
Have sent a courier on saturday i.E. On 6/2/2021 from bhopal to harda, the guy sitting there told that the parcel would reach till monday due to weekend, on monday they said it hasn't reached yet will reach tomorrow, again on tuesday it hasn't reached and even till today i.E. Till wednesday it hasn't reached the parcel couldn't be sent in 4 days while the distance is 180 kms.
Parcel contained come documents and medicines, if there would be any loss taking place i am going to drag madhur straight to consumer forum.
Also the guy who was telling me status till yesterday has stopped receiving calls since afternoon.
Don't know his name but have his number ([protected]).