Madhur Courier — parcel delivery

Hello
I booked a parcel through madhur courier from k. C. Equipments delhi 9 feb 2018 to acc kymore. My parcel reference number is p[protected]. Up to 19 feb 2018 the parcel not yet delivered. I have many calls to your katni branch but your person did not properly answer. I regret to say that i am literally disenchanted by the service provided by your company. I hope you will take a serious notice of this complaint immediately.
The copy of the packer's receipt is attached to this letter for your convenience.