Madhur Courier — very important courier not delivered

Address:Jabalpur, Madhya Pradesh, 482002

With a deep FRUSATRATION I am writing this email.
A very important document was dispatched on 24th Aug'18 from Jabalpur to Ahmedabad location. Details are Document No. [protected]. This document was arrived in Ahmedabad on 27th Aug'18. It was taken by delivery boy KARAN SINGH to deliver to destination address.
I am keep calling Karan Singh on him mobile No. [protected] to deliver my courier. That delivery boy is soo RUDE and doesn't know how to talk to customers.
He simply refused to deliver the package by saying below quoted words
"Abhi mare paas time nahi hai. Jab time hoga tab deliver kar dunga"
"Main tumhare baap ka naukar nahi hun"
"Mujhe jab time hoga tab main parcel dalunga. Ab aapko jo karna hai kar lo"
"Tum jaise customers se main rooz deal karta hun"
Is this how you treat with your customers...???
Am I getting a punishment o[censored]sing your courier service?
Don't you even have any ESCALATION Matric where a customer can log a call to address the issue?
Don't you even care of your customers?
Is this how you survive in this competitive world...?
I am keep chasing since 3rd Aug'18 to Ahmedabad[protected], Jabalpur[protected] & Bhopal[protected] offices however no one is ready to take the responsibility to get my parcel delivered. Your telephone operators are not even trained well and leaving no chance to irritate your customers.
I am really very disappointed with the so called services provided by Madhur Courier.
That document was very important for me but that doesn't matter for you at all.
Believe me, I am NOT going to stop here. I will troll this incident to Social Media and customer review on Google & Just Dial. I am also looking for legal options to get the compensation of the delay.

With my previous experience, I know that I am simply wasting my time to writing this mail to you when I know that this doesn't put any concern to you.

Abhishek Shukla
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    Madhur Courier Phone
    +91 98 2704 7035
    +91 73 1254 5897
    Madhur Courier Address
    110 Shalimar Trade Center, Hamidia Road, Bhopal, Madhya Pradesh, India - 462001
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