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Maebag — No order cancellation & no redund

I purchased a keyholder from online shopping site based on kochi (kerala), and cash paid online two month ago .
But still the product is not delivered .
I requested for order cancellation & refund my cash, they agreed to deliver my consignment with in a week .
But still nothing happened . When i am trying to communicate the company they are repeating the same .
How can i cancel my order & get my money back

No order cancellation
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    Complaint categoryCategory: Online Shopping
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