MagicBricks — my subscription for titanium listing in magic bricks.com

Dear Sir,

We have paid for Tatanimum package on Feb. 3, the whole month of February has gone but we are not able to post our Ad.

We attach here with correspondence exchanged and request immediately resolution of the issue

Regards,

Ramakrishna V
[protected]

MAIL-1
From: Sales Magicbricks [mailto:[protected]@magicbricks.com]
Sent: Saturday, February 03, 2018 5:28 PM
To: Rama
Subject: Re: Account Details

Dear Sir,
Thank You for your payment. We will get back to you once your service get activated for further assistance.

Thanks
Abhishek
****************
MAIL-2
From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Monday, February 12, 2018 11:33 AM
To: [protected]@magicbricks.com
Cc: Rama
Subject: Client is not able to access his account- Please update Mobile No.

Dear Team,

Please update the Mobile no - [protected]

Client is getting OTP in mentioned LANDLINE number. Please update landline to Mobile so that he can access his account.

Login id : [protected]@iemsc.com
****************

MAIL-3
From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Tuesday, February 13, 2018 3:51 PM
To: Rama
Subject: RE: Client is not able to access his account- Please update Mobile No.

Done

From: Rama [mailto:[protected]@iemsc.com]
Sent: 13 February 2018 14:20
To: Prakash Kumar
Subject: RE: Client is not able to access his account- Please update Mobile No.

Sir,

This is not done yet

From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Monday, February 12, 2018 11:33 AM
To: [protected]@magicbricks.com
Cc: Rama
Subject: Client is not able to access his account- Please update Mobile No.

Dear Team,

Please update the Mobile no - [protected]

Client is getting OTP in mentioned LANDLINE number. Please update landline to Mobile so that he can access his account.

Login id : [protected]@iemsc.com
***************
Dear Mr. Prakash,

I am getting increasingly frustrated with your unprofessional team.

They claim they had updated my dubai mobile number but still I am not getting the OTP.

Please advise the contact number of a media team member with whom I can coordinate to get my Ad posted on my behalf.

Regards,

Rama Krishna V

INTERNATIONAL ELECTRO-MECHANICAL SERVICES CO. (L.L.C.)
P.O. BOX 3223
DUBAI
UNITED ARAB EMIRATES
TEL. +[protected]
FAX +[protected]
Email : [protected]@iemsc.com
Web: www.iemsc.com

From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Wednesday, February 14, 2018 12:52 PM
To: [protected]@magicbricks.com
Cc: Rama
Subject: RE: Client is not able to access his account- Please update Mobile No.

Dear Support,

Please look into this case as client is not able to receive OTP in his mobile number.
Please upgrate his number and do the needful.

Thanks
Pakash Kumar

From: Prakash Kumar
Sent: 14 February 2018 10:01
To: '[protected]@magicbricks.com'
Cc: 'Rama'
Subject: FW: Client is not able to access his account- Please update Mobile No.

Dear Support,

Client is facing on OTP as number belongs to Dubai Telecom.

Thanks
Prakash Kumar
[protected]
From: Rama [mailto:[protected]@iemsc.com]
Sent: 13 February 2018 18:57
To: Prakash Kumar
Subject: RE: Client is not able to access his account- Please update Mobile No.

Still I am not able to get the OTP. Does your system designed to send OTP to only Indian mobile numbers ? The number that I provided is a Dubai mobile number

From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Tuesday, February 13, 2018 5:08 PM
To: Rama
Subject: RE: Client is not able to access his account- Please update Mobile No.

Welcome sir

From: Rama [mailto:[protected]@iemsc.com]
Sent: 13 February 2018 18:37
To: Prakash Kumar
Subject: RE: Client is not able to access his account- Please update Mobile No.

Thank you

From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Tuesday, February 13, 2018 3:51 PM
To: Rama
Subject: RE: Client is not able to access his account- Please update Mobile No.

Done

From: Rama [mailto:[protected]@iemsc.com]
Sent: 13 February 2018 14:20
To: Prakash Kumar
Subject: RE: Client is not able to access his account- Please update Mobile No.

Sir,

This is not done yet

From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Monday, February 12, 2018 11:33 AM
To: [protected]@magicbricks.com
Cc: Rama
Subject: Client is not able to access his account- Please update Mobile No.

Dear Team,

Please update the Mobile no - [protected]

Client is getting OTP in mentioned LANDLINE number. Please update landline to Mobile so that he can access his account.

Login id : [protected]@iemsc.com
****************
Dear Mr. Prakash,

Further to our emails and telephonic discussion, following are my login details. I also attach the Ad to be posted and pictures and video of the Agricultural Land are being sent vide a separate email. I request you to kindly post the Ad on my behalf as I am unable to do it from my end:

User Id: [protected]@iemsc.com
Password: [protected]@123

Regards,

Rama Krishna V
[protected]

From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Wednesday, February 14, 2018 12:52 PM
To: [protected]@magicbricks.com
Cc: Rama
Subject: RE: Client is not able to access his account- Please update Mobile No.

Dear Support,

Please look into this case as client is not able to receive OTP in his mobile number.
Please upgrate his number and do the needful.

Thanks
Pakash Kumar

From: Prakash Kumar
Sent: 14 February 2018 10:01
To: '[protected]@magicbricks.com'
Cc: 'Rama'
Subject: FW: Client is not able to access his account- Please update Mobile No.

Dear Support,

Client is facing on OTP as number belongs to Dubai Telecom.

Thanks
Prakash Kumar
[protected]
From: Rama [mailto:[protected]@iemsc.com]
Sent: 13 February 2018 18:57
To: Prakash Kumar
Subject: RE: Client is not able to access his account- Please update Mobile No.

Still I am not able to get the OTP. Does your system designed to send OTP to only Indian mobile numbers ? The number that I provided is a Dubai mobile number
***************
MAIL-4
I don’t know where the otp is reaching. You can temporarily reset the contact number as your mobile number and post the ad

From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Wednesday, February 21, 2018 9:15 AM
To: Rama
Subject: RE: Client is not able to access his account- Please update Mobile No.

Sir,

I was trying to logged in but verification code is going to your Mobile.

Thanks
Prakash Kumar

From: Rama [mailto:[protected]@iemsc.com]
Sent: 20 February 2018 12:29
To: Prakash Kumar
Subject: RE: Client is not able to access his account- Please update Mobile No.

Dear Mr. Prakash,

Further to our emails and telephonic discussion, following are my login details. I also attach the Ad to be posted and pictures and video of the Agricultural Land are being sent vide a separate email. I request you to kindly post the Ad on my behalf as I am unable to do it from my end:

User Id: [protected]@iemsc.com
Password: [protected]@123

Regards,

Rama Krishna V
[protected]
**************
Dear Mr. Prakash,

There is something seriously wrong with your system. I have not received any otp on the India number updated i.e. [protected] (Bangalore, Karnataka)

In view of continued failure to post my Ad, I request you to assign this responsibility to your media team to post my Ad or refund my money.

I also request you to give me the contact details of your higher ups to whom I could escalate this case.

Regards,

Rama Krishna

From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Wednesday, February 21, 2018 4:35 PM
To: Rama
Subject: FW: Please update Mobile No. for OTP

done

From: Sunil Rai [mailto:sunil.[protected]@birdits.com]
Sent: 21 February 2018 13:59
To: Sandeep Dhatwalia; Prakash Kumar; Imran Ali
Subject: RE: Please update Mobile No. for OTP

Hi All,

Contact number has been updated.

Regards,
Sunil Rai

From: Sandeep Dhatwalia [mailto:Sandeep.[protected]@timesgroup.com]
Sent: 21 February 2018 13:43
To: Prakash Kumar; Imran Ali; Sunil Rai
Subject: RE: Please update Mobile No. for OTP

Sunil,

Can you pls close this now and update to all…

Regards
Sandeep Dhatwalia
Magicbricks Realty Services Limited
Times Centre (Digital Content Production Facility),
FC - 6, (Ground Floor), Sector 16 A, Film City,
NOIDA - 201301, U.P. [protected]
http://www.magicbricks.com


From: Prakash Kumar
Sent: 21 February 2018 12:56
To: Imran Ali
Cc: Sandeep Dhatwalia
Subject: Please update Mobile No. for OTP

Please update the Mobile no - [protected] for OTP

From: Rama [mailto:[protected]@iemsc.com]
Sent: 21 February 2018 11:17
To: Prakash Kumar
Subject: RE: Client is not able to access his account- Please update Mobile No.

I don’t know where the otp is reaching. You can temporarily reset the contact number as your mobile number and post the ad

From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Wednesday, February 21, 2018 9:15 AM
To: Rama
Subject: RE: Client is not able to access his account- Please update Mobile No.

Sir,

I was trying to logged in but verification code is going to your Mobile.

Thanks
Prakash Kumar

From: Rama [mailto:[protected]@iemsc.com]
Sent: 20 February 2018 12:29
To: Prakash Kumar
Subject: RE: Client is not able to access his account- Please update Mobile No.

Dear Mr. Prakash,

Further to our emails and telephonic discussion, following are my login details. I also attach the Ad to be posted and pictures and video of the Agricultural Land are being sent vide a separate email. I request you to kindly post the Ad on my behalf as I am unable to do it from my end:

User Id: [protected]@iemsc.com
Password: [protected]@123

From: Rama
Sent: Thursday, February 22, 2018 10:43 AM
To: 'Prakash Kumar' ; 'mailto:sunil.[protected]@birdits.com' ; 'Sandeep.[protected]@timesgroup.com'
Subject: RE: Please update Mobile No. for OTP

Dear Mr. Prakash,

There is something seriously wrong with your system. I have not received any otp on the India number updated i.e. [protected] (Bangalore, Karnataka)

In view of continued failure to post my Ad, I request you to assign this responsibility to your media team to post my Ad or refund my money.

I also request you to give me the contact details of your higher ups to whom I could escalate this case.

Regards,

Rama Krishna

From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Wednesday, February 21, 2018 4:35 PM
To: Rama
Subject: FW: Please update Mobile No. for OTP

done

From: Sunil Rai [mailto:sunil.[protected]@birdits.com]
Sent: 21 February 2018 13:59
To: Sandeep Dhatwalia; Prakash Kumar; Imran Ali
Subject: RE: Please update Mobile No. for OTP

Hi All,

Contact number has been updated.

Regards,
Sunil Rai
I am receiving email communications from your end but not the otp which may be generated by your system.
I hope it will be resolved within the time limit mentioned as I made the payment 15 days back but still could not post the Ad

From: Feedback Service [mailto:[protected]@magicbricks.com]
Sent: Thursday, February 22, 2018 10:59 AM
To: Rama
Subject: Ticket #1041893: Thank you for sharing your valuable feedback on magicbricks.com

Hi,

Welcome to the Magicbricks!, I am Aman, your Customer Support Specialist from Email Support Team.

With the reference to your query Please find the ticket Id 1041893 and I am forwarding this to most suitable department to get the resolution and shall revert within 12 business hours (Monday-Saturday. 9am-6pm). For all future communication, please use the same Ticket Id to ensure the delightful experience from our end.

If you require urgent assistance, please contact our helpdesk +[protected] between 09:00 am to 06:00 pm (Monday to Saturday). You can also chat with us by visiting http://www.magicbricks.com/contactUs.
To know your Ticket status, please click here - Know Your Ticket Status

We appreciate your patience and understanding regarding this matter. It will help me accomplish more to serve you better.

“Assuring our best possible services at all times for you”

Warm Regards

Aman
Customer Support Team
[protected]
Magicbricks