Mahadiscom / Mseb / Msedcl — Asking for Physical Document submission in Covid time

Address:

Pune

I have applied for Name change to MSEDCL in Jan2021, its almost 5 months now still my application is not processed. I have already uploaded necessary documents online still MSEDCL ask me to submit documents physically in COVID situation.
On MSEDCL website its clearly mentioned No need to submit physical documents in any msedcl offices, still they are asking me to do so.. Its not an issue but in covid time if by chance if we are exposed to virus then who is responsible. I have already once recovered from covid and now these people are asking to visit offices for document submission when there is no need of it.