Mahadiscom / Mseb / Msedcl — Meter display

kkartikk

from Pune, Maharashtra

Sep 6, 2022

Address:

FLAT NO B-603, SUNWINDS BUILDING,, BAVDHAN KH, PUN

Date : 06/09/2022

To,
The Higher authority of Electricity Department,
Maharashtra State Electricity Distribution Company Ltd,
Near Ganeshkhind Road (4598), Senapati Bapat road.
Pune-411007

Subject: Faulty electricity meter complaint letter.

Respected Sir/Madam,

I am an Class I officer working under the Government of India Ministry.

My electricity meter no is[protected] billing unit 4598. I want to inform you that I discovered that the electricity bill from January 2021 till current august’22 bill for the last eighteen months has been without any current/chalu reading and the reason faulty meter. I have been paying all these months promptly before time online without seeing the bill and without knowing the meter is faulty until I read a newspaper piece on 20Aug22 "MSEDCL dismisses 76 meter-reading agencies". I was also getting high bills even on months when I was out of station. The news and the higher billing helped me to my astonishment in discovering when I started digging the past bills from January 2021 which contained the old "to" reading of the December 2020. It was the duty of the MSEDCL or the outsourced persons to intimate me about it immediately or by means of any electonic popup or sms text message from your app instead of generating bill on average calcuation as it was not genuine during the month of our out of station days. How can one expect a consumer to be looking at the readings and the faults every month. Immediately I logged a complaint using the msedcl app on 23.09.22, the complaint ID is[protected]. Its more than a week the status shows as assigned. I tried to hold up the current august’22 months payment for adjustment and hoping this problem getting resolved but it doesnot seem like and I am forced to pay the current august’22 bill today even after knowing the problem.

I got to know about the meter display not showing reading after I went into the meter room in our society asking keys from our society secy. Although the LED of meter display is showing light, only the reading is missing refer my attachment.

Today I approached your office in Senapati Bapat road they asked me to meet the asst engineer at sai chowk sus road office. I was taken aback that I was said that there are lot of such complaints and mine although is a online complaint will be taken in the last and when I wanted to do complaint by writing he discouraged saying it will take long long time and if I am ready to wait for it by paying the units that are generated every month without billing then OK. He also suggested me to avoid the waiting period try buying a new one from outside myself and get it fixed and in exchange get reimbursed the amount of Rs.1500

Firstly is it not that all the consumers should know about whenever the meter is faulty and that it has to be replaced thru the app by way of some notification, so that immediate complaint or action could be taken from our side also, just as I complained using the app immediately when I discovered that this has happened to me.

Secondly is it allowed to buy the meter by ourselves paying such a huge amount for no fault of ours and get a paltry sum of Rs.1500 reimbursed.

I request you to please look into the matter immediately on priority and get the meter checked and kindly arrange to replace it on priority as I am paying higher amount than my consumption or even if on an average basis wrt the months before Dec2020 when my meter was fine. I hope that the reputation of MSEDCL is maintained by quick response and resolution of the consumers problems who is paying the bill promptly as soon as demand is generated unlike some defaulters. Your prompt attempt in solving this will encourage our morale.

Indian express news clipping on August 20 2022
https://indianexpress.com/article/cities/pune/maharashtra-msedcl-terminates-serv...⇄

Thanks & Regards.
K.Karthikeshwar
[protected]
Bavdhan, Pune.

+1 photos

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Nov 28, 2022

Updated by kkartikk No, the complaint has not been resolved. No action of replacing the meter has been done and I am continuing to get electricity bills with no "current" unit reading and it is still on average basis that the bills are generated which is on the higher side every month. This is total injustice being meted out to citizen for no fault of his It is the duty of the department to replace the meter and not asking the citizen to buy meter of such a huge cost on their own with reimbursing a paltry amount of 1500 where as a good quality meter costs around 5000. I request the higher authorities to look into this and resolve the issue as its long pending since January 2021 I am paying the monthly bills on time and still I am being punished with your average units model which is costing me heavily. Pl. refer the image of the latest bill photo. The photo is the same photo when it was installed and not the original shot of the monthly reading photo. This fraud is also taking place. My meter reading has LCD flash but only the reading is not appearing as shown in my previous image. The image in the electricity bill is not the monthly new image as being shown with longitude and latitude and the date, the location and date is being morphed on a older meter image every month.