Mahadiscom / Mseb / Msedcl — Non-resolution of complaints

Address:

Mumbai City, Maharashtra, 400042

My msedcl connection ref. Nos : house no.[protected]
Billing unit : 4733
Location - bhandup east, mumbai 400042.
My mob. No. [protected]

Complaints :

1. Msedcl sends me an exhorbitant bill by showing meter as faulty whereas it is perfectly working!

I go to the local office register a complaint to the engineer at the local msedcl office. He corrects my bill and i pay for it. But the concerned department does not bother correct in their system.

2. I get again exhorbitant bill by showing meter as faulty.

I go again go to the same local engineer; he too is frustrated and request me to do an online complaint.

I do as instructed, someone sends a message requesting to meet me in the local office; he does'nt come and again the same local engineer talks to some people and advice me not to pay as the corrected bill will come next month.

3. I receive an sms from msedcl mentioning my current reading as

On 14/04/2017 as 14392

Previous sms on 09/03/2017 was showing it as 14018

My consumption is mentioned as 508 units whereas it is only 374 as per msedcl's own reading records above.

There is a toll free tel. No. Given for making any complaints if i do not agree with their readings. I call them, the lady again registers a complaint no.5960797 dated 19/04/2017 and mentions my meter as faulty?

When will this ordeal of repeated complaints, wrong meter readings, wrong bills will come to an end?

As per msedcl sms, meter reading are:

09/03/2017 : 14018
14/04/2017 : 14392
Consumption shown as 508 units instead of 374
A series of complaints in two months but msedcl will never improve