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Mahadiscom / Mseb / Msedcl — payment got deducted but the transaction showing as failed

I had paid my electricity bill of april month through online payment on 07/05/2019, for amount rs.1830. That time amount of rs. 1830 was deducted from my hdfc credit card account but transactions failed due to some error occurred. Now payment of april month is not showing on the official website of msedcl, not in bill history and payment history. So i request you to please look into the matter and refund me rs. 1830 in my account.

Note: the screenshot of the payment has been attached for your reference.
payment got deducted but the transaction showing as failed
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Complaint Status


[May 08, 2019] Mahadiscom / MSEB / MSEDCL customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Hi Team,

I stay as tenent at mr ghorpade's place, Please find the attached screenshot, i have made the payment well in advance but it is still reflecting not paid in your site.

Can you please check this and provide me resolution asap.

Thanks and Regards
Hitesh Boricha
[protected]

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    Mahadiscom / MSEB / MSEDCL
    Customer Care Service
    Customer satisfaction rating
    15%
    Complaints
    3299
    Pending
    0
    Resolved
    485
    Mahadiscom / MSEB / MSEDCL Phone
    +91 22 2261 9100
    +91 22 2261 9300
    Mahadiscom / MSEB / MSEDCL Address
    Hongkong Bank Building, M.G. Road, Fort, Mumbai, Maharashtra, India - 400001
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