Mahadiscom / Mseb / Msedcl — penalty on changing meter if reading is not updating

Address:

Pune, Pune, Maharashtra, 412207

Consumer Id[protected], Attaching screenshot as reading is not updating scene April-2017, but generate a bill every month and i paid, now meter has been changed in jan-2019, And Flat owner deducted Rs.2000 as penalty paid for the changing meter, and he is not showing receipt,
My concern is that is this matter is related to penalty and how it is calculated?
as i paid bill every months average bill generated, and meter was faulty.
May i know the Penalty paid for this meter change?