Mahadiscom / Mseb / Msedcl — transaction failed but account got debited. amount not yet refund - consumer number, bu, pc:[protected], 4861, 01

Address:Thane, Maharashtra, 421201

Hello team,

On 31st may, i made mseb bill payment through bhim app for consumer number, bu, pc:[protected], 4861, 01. The payment failed for the 1st txn and pass in 2nd txn but for both transactions my account was debited.

For the unsuccessful transaction, i have not yet received the refund yet. I checked with my bank (Icici) and they confirmed that the payment for both the txns are received by the biller and i should check with the biller for further action.

I request to kindly check for the fail transactions and do the needful asap.

Following is the enclousure for reference.

Description value value
Consumer number [protected] [protected]
Bu number 4861 4861
Bill cycle 1 1
Charged amount 1340 1340
Transaction id [protected] [protected]
Transaction date 31-may-18 31-may-18
Transaction time 20:28:29 20:29:53
Bill pay id ic99sktq6ttk ic99b1wecyaj
Status failure pass

Thanks & regards,
Pramod - [protected]
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