Mahagun India Pvt Limited — create situation for customer to pay huge delay payment penalty

I want to share the very cheap methods of charging huge delay payment penalty.
1. They'll not respond to your query for clarification on demand. You may have to wait 2-3 weeks plus 100 try just to get an simple response.They use this technik so that you can't pay ontime and they can charge huge interest. They'll ask you pay on due date when they'll respond to your email after 3 weeks, 5 email reminder, 100 try and 10 phone requests.
2. They don't have any value of their own statement/confirmation. In my case the demand payment was delayed for about 15 days because of Mahagun's own mistakes (wrong demand letter). They confirmed through email that no due consiedring the situation.I'm shocked to see huge interest during possession. Their previous email confirmation (from Mahagun customer care) has no value.
3. They claim penalty for each single days of delay at 18% but don't consider full month if they issue the demand on the last day. Note your penalty is peanut (INR 5/ sq ft) compared their 18%.
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