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Mahanagar Gas Complaints & Reviews

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Last updated Feb 2, 2023
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Mahanagar Gas Website

Mahanagar Gas Head Office Address

G-33 Block, Bandra-Kurla Complex, Bandra (East)
Mumbai
Mumbai City District
Maharashtra
India
400051

Mahanagar Gas Phone Numbers

Toll free
1-800-229944
311
85
Phone
+91 22 2401 2400
201
70
Fax
+91 22 2654 0092

Mahanagar Gas reviews & complaints page 31

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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I have duly applied for Mahanagar Gas connection for home cooking purpose since last 2 yrs and have already paid the fees for the same in given time. Inspite the connection has comissioned in our area 2months back, still my residential connection has not been comissioned since last 2 months. The crossed cheque amount paid to MGL has been debited from my account, but MGL denies the payment made and do not respond to multiple follow ups made by us.
Aug 13, 2020
Complaint marked as Resolved 
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    I have applied for fresh connection of MGL Piped gas on 9th February 2011 and was promised that the connection will be provided to my home within 90 days. There is no response from MGL and I have not heard from them. The guy who took the cheque says he from marketing and now I have to call up their customer care. The customer care executive Sunil Pawar says that the registration was done in March 2011 despite the cheque dated 8th feb, 2011.
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      Mahanagar gas has increases rates from Rs 17.82 / SCM to Rs 30.12 / SCM for daily consumption of 0.8 SMC / 1.2 SCM respectively

      The notification of this was given in times of India dated 15.4.11

      This effectively means that rates for use of MGL gas per month at daily consumption of 1.2 SCM will now cost Rs 1120 instead of Rs 663

      On enquiry with MGL helpline this rate is effective from 1st of April 11 which is very very unfair as customers have not been notified before increase of rates and neither this is available on MGL website as on 18.4.11. The notification was given in times of India on 15.4.11 only

      Will the concerned authorites let us know why they are taking their customers for granted that they will accept all increase in rates and that also without prior notification
      DearSir, My consumer ID is[protected] i am MR.TAPAS GHOSH. My previous reading was 512 and my present reading is 532 then you sending reading 551. So please note in future meter should be read and send.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        I have written to consumer forum about Mahanager Gas connection delay over 10 months and I got reply from Mahanagar Gas Limited, asking details on providing the details, they returned saying your complaint has been forwarded to the concerned dept, on later follow up I got the details that the work will be completed by 15 April 2011, in mean time all the other members of the building followed up with Thane lewiswadi, the workmen used to come and sleep in compound and go and we got letter from MGL the work is completed, we followed up saying nothing has been done again the workmen started coming and when they were sleeping we did not allow them to sleep and then they did partial work and still the work is pending for the final installation, now again follow up I get the support letter saying your complaint has been forwarded, some sort of joke the support dept is a courier service without resposibilty, when we were in the office we found there was mission statement and it seemed MGL is ISO certified but on request for customer feedback form it was not provided so how come MGL is ISO certified, the Govt of India should look MGL is in scam like the 2G where it has taken license and outsourcing the job and then tellling the consumers we have labour problem, if MGL cannot support then the license should be immediately terminated so other companies can take over.

        Below is the response from the MGL support.:


        On Fri, Apr 15, 2011 at 1:00 PM, Support <[protected]@mahanagargas.com> wrote:

        Dear Sir / Madam,
        This is an acknowledgement for the mail sent by you.

        The context of the complaint has been once again forwarded to the concerned dept as a reminder for further resolution / action.

        Your unique docket / complain number is XXXXXX & BP No is XXXXXXXXX.

        Regards,
        Customer Care,
        Mahanagar Gas Limited.
        For further details logon to - www.mahanagargas.com
        Aug 13, 2020
        Complaint marked as Resolved 
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          I filled CNG in my car on 05/04/2011 from kandiwali (e), the meter showed Rs.107 and they demanded for Rs.110. However i did not pay extra.
          On next day i purposely filled CNG from the same outlet and they demanded Rs 2 extra, once again i did not pay. But now one of the employee started talking rubbish with me.
          They take Rs 2 to 5 extra from most of the cars and in that way their daily illegal income becomes Rs.500 assuming they fill minimum of 100 cars everyday.
          So it ios my sincere request to you that take the require action as soon as possible.
          Aug 13, 2020
          Complaint marked as Resolved 
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Dear Sir



            I had paid Rs. 6,000.00 wide cheque No. 851399 dated 12.12.2010 and the same had been cleared from my bank on 20.12.2010 for New Gas Connection, attached application form cum reciepts no. AF036264/1011 for yr ref. But still today nobody come to connect the line, even I personnel met the Mira road Branch and called everyday from last two months but nobody give proper reply.

            Regds
            Praful Parmar
            [protected]
            Aug 13, 2020
            Complaint marked as Resolved 
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              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              I am a customer of Mahanagar Gas Ltd in Mumbai, and has regularly paid their bills.
              I had received the excess bill for the month of February 2011 from Mahanagar Gas Ltd for about 2500/-. Immediately I placed the complaint through phone to their customer service. There after I received the revised bill of Rs 256.00 for February 2011 with a due date of[protected].
              I made the payment via cheque dated[protected] well in advance of the due date. The cheque was cleared on[protected]. The reason for delay at Mahanagar Gas Ltd is unknown.
              I was been informed on phone that total of 1856.00 is due and will charge the delayed payment charges as the cheque has been cleared after due date. There after placed a written complaint to Mahanagar Gas Ltd, and continuously following up on emails for clarification of arrears and waiver of delayed payment charges.
              Recently I have received the bill for month of March 2011 with the arrears of 1856.00 with the delayed payment charges of Rs 139.18.
              For no fault of mine Mahanagar Gas Ltd is charging me delayed payment charges and is not clarifying the reason for such a huge arrears.
              Aug 13, 2020
              Complaint marked as Resolved 
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                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                I have already written a complaint on this forum and I got reply from the MGL Support that they have forwarded the complain to the concerned dept, and surely the next day digging was started for 15minutes and supervisors left, later the workers left after next 15 minutes, that shows MGL was just showing it is doing work and then no one reporting again.

                From the way the work is going it is observed MGL must have got the licences to operate and run business like the 2G scamsters where the license was taken without intention of doing business but take the license and sell it in black,similarly MGL hands over the job to lower vendors who will do the job and deliver the product and support, so MGL is just a middle agent (broker) who is interested in making money and also it is on gaining by taking deposit from the consumers and get the interest from that money it does not state the time-frame of installation or any penalty to itself if there is delay for installation.

                I think MGL should be put on scanner for business malpractices and Scam
                Aug 13, 2020
                Complaint marked as Resolved 
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                  Dear Sir,
                  This is to bring to your kind attention that I have been billed excessively for the month of December 2010. My Bill Amt. is Rs.4,562.

                  I am a Senior Citizen and am very well aware of the consumption / usage of gas for my household purposes / daily chores. The billing for the preceding months is a testimony to the above stated fact.

                  I am not in a position to pay such an exorbitant amount that rightfully and genuinely doesn’t belong to me.

                  I am not interested in the rectification being done in the next bill wherein the units will be reversed & accordingly rectified bill shall be generated & dispatched subsequently as per my billing cycle. I will not be paying the requisite amount as being a senior citizen I am not in a position to do so. Besides the said bill doesn’t belong to me.

                  It was clearly communicated to me by your customer care staff that within a week’s time duly rectified bill will be despatched at my address. I have not yet received the same. I reaffirm that I will not be hesitant even remotely to discontinue my connection with you if you don’t send me the proper rectified bill.

                  Due to gross negligence on your part you have send us an inflated bill for Rs.4,562. I request you to cancel the present bill and send us the rectified bill immediately to enable us to pay the rectified amount before the due date i.e. 24/01/2011.

                  Again I would also like to point out that nobody from your side had turned up for meter reading for the last so many months.

                  Thus, I being a Senior citizen should not be punished for no fault of mine.

                  Please treat this matter as MOST URGENT.My average bill in the past has merely been in the range of Rs.250-400 or so.

                  My Details:
                  Name: Vasantha Ramachandran
                  Tel. No.[protected]
                  CA:[protected]
                  Bill Group:MCO10843
                  Bill No.[protected]
                  Bill For: December 2010
                  Bill Dated: 08/12/2010
                  BP: [protected]
                  Amt. Due: Rs.4,562

                  Regards,
                  Vasantha Ramachandran
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                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                    Rohit Kumar R. Pandey
                    Advocate, High Court
                    304/E/2, N.G. Park,Shiv Vallabh Cross Road, Rawal Pada, Dahisar (E),
                    Mumbai – 400 068. Cell.[protected]
                    Res. 2896 9303
                    ______________________________________________________________________

                    6th December, 2010

                    To,
                    The Concern Authority,
                    Billing Department,
                    Mahanagar Gas Ltd.

                    Ref: BP. No. [protected]
                    CA. No.[protected]
                    Bill: November, 2010
                    _______________________

                    Sub: Higher Bill
                    **************************

                    Sir/ Madam,
                    This is in reference to your dispatched bill for the month of November 2010, which is much higher, as such I address you this letter to you as fallows:
                    1. The bill stands in the name of my father Mr. Ram Lalit Brijraj Pandey and I am staying with my father, and availing/Consuming your service of PNG.
                    2. Since beginning of the PNG Connection when I have not got any bill from your side even after passing of five to six months then I personally enquired to your Bandra office and came to know that the due to incomplete address you are sending my bill some where else. Then I rectify the mistake and subsequently received the Bill of Rs. 889/- which I have paid and received the acknowledgement in your next Bill.
                    3. Subsequently, I have got the Second bill amounting to Rs.381/-, for the month of January 2010, which I have paid on 17.02.2010 and time meter reading was 93A.
                    4. After that, I have got another bill for the month of Rs. 1619/- which I have avoid to pay as the bill was to much high and made complaint to tour office. Later, I got Bill for the moth of May, 2010 amounting of Rs. 407/- which I have paid on 28.05.2010 before the due date, that time the meter reading was 119.
                    5. Subsequently, I have received one bill which I have not paid because my query was pending in respect of the higher bill and after that I have received another bill for the moth of September, 2010 amounting of Rs. 1184/-. Kindly note that the September month bill I have received after the due date hence the bill not been pain as I was awaiting another bill for payment. The meter reading was 189 A in the month of September, 2010.
                    6. Subsequently, two days before on 4th December, 2010, I have received the Bill amounting to Rs. 3125/- which is much, much higher. Kindly note that the my family consist of only four members two adults and two small kids below six years old. Just think, if bill for four months came Rs.1184/- and after two months bill increases three times more.
                    7. Kindly note that, I am an Advocate by profession and every time I never get time to see such small tings but here the questions of failure of system and mechanism. I further state that either you are deliberately sending more bills or sending bill just an assumption.
                    8. It is pertinent to note that, since beginning of the PNG Connection, your man came to take meter reading only two times till date but came to collect the cheque so many times. Kindly note that, when my family consists eight members that time I was using cylinder and that one cylinder I consume one and half months, it means if I was using one cylinder that time the Expenses on one of Rs. Nearly 300/- and when my family consist only two adult two kids, the bills are coming so much high. It means that either you are not functioning proper or your mechanism is fail.
                    9. Similarly, I made complaint some months before for and on behalf of my neighbor Mr. Vijay Jadhav. In his case, he got the bill of Rs. 2500/- only for two months and after making complaint you send bill of Rs. 500/- after rectification. It itself shows you are sending bill carelessly and just based on assumption.
                    10. In this way, I am not expecting any better service to your kind selves but at least send proper bills. Inspite of this, in my surroundings, most of the person cut the connection of PNG due to higher bill and inadequate service and most of the society refuse to take the connection of the PNG.
                    11. Lastly, in this premise, I once again request you and remind you, kindly look into this matter at the earliest and try to improve your inadequate systems. I further state that every time I don’t have time to do only these work to remind you and make complaint in respect of the same. Otherwise, I shall constrain to take legal action against you before consumer forum at your own costs.

                    Yours truly

                    Rohit R. Pandey
                    (Advocate)


                    C.C. to Head Office by Courier
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      I received a incorrect invoice from MGL for Rs 939
                      CA No.[protected]
                      Bill for sept ' 10
                      Bill No.[protected]
                      Bill Amount Rs 939
                      Thus far my billing amount trends have been
                      1. May Units (20) Rs 272
                      2. Jul Units (24) Rs 364
                      3. Sept (17) Bill should be much less than Rs 939(incorrect invoice)

                      I lodged a comnplain and unique docket / complain number is 502672 & BP no is [protected].

                      MGL failed to sent me a correct bill yet paid them Rs 300, transaction details MHDF[protected] dated 26th sept 2010.

                      MGL sents a me tyhe next bill in Nov 2010 Bill No.[protected] with a Arrear charges of Rs 439.87
                      MGL have neither acknowledged Rs 300 paid by me yet incorrecly charging Arrears for their own negligence of incorectness in invoice.
                      Request please raise with MGL higher authority to streamline their accounting process and not overcharge customers through improper means.

                      Sanjoy Chatterjee
                      [protected]@rediffmail.com
                      Aug 13, 2020
                      Complaint marked as Resolved 
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                        I am a senior citizen aged 64 years.
                        In my flat the meter is installed by MGL and pipe line is brought up to flat 2 months back. The connection from the VALVE to the GAS STOVE is not made by MGL.Despite dozens of reminders and follow up with the concerned person Mr.Dinesh no action is taken only promises are given.
                        All payments to the MGL are already made.
                        Kindly help me solve the problem.
                        Regards,

                        Sureshkumar.K.Patel.
                        2001, Atri Tower,
                        Saptarshi Park, Swapna Nagari.
                        Mulund(W),Mumbai-400080.
                        Cell: [protected].
                        Aug 13, 2020
                        Complaint marked as Resolved 
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                          I am a senior citizen aged 64 years.
                          In my flat the MGL has fitted meter 2 months back but the final connection between the VALVE and GAS STOVE is not yet done.For last two months I have been reminding them. One Mr. Dinesh comes and inspects and promises to do the needful in 2-3 days and then vanishes! All their payments are already made.
                          Kindly help me in getting the connection.
                          Regards,
                          Sureshkumar.K.Patel
                          Flat No.2001,Atri Tower,Saptarshi Park.
                          Swapna Nagari, Mulund(W).
                          Mumbai-400080.
                          [protected]
                          Aug 13, 2020
                          Complaint marked as Resolved 
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                            MAHANAGAR GAS HAS PUBLISHED A CUSTOMER SERVICE NOS WHICH IS ABSOLUTELY ABSURD A LIE AS THEIR ARE IS NO HUMAN WHO IS REACHEABLE TO SPEAK WITH FOR ANY ANYKIND OF COMPLAINTS OR QUERIES THAT A CONSUMER MAY HAVE.SO FAR I FEEL THAT MAHANAGAR GAS IS THE BIGGEST CHEAT.
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            CA NO :[protected] & METER NO : 432121
                            Mrs. SUVARNA S DESAI
                            E/86, DARA CONTRACTORS TEACHERS COLONY,
                            FOUR BUNLOWS, NEAR RTO, ANDHERI (WEST), MUMBAI - 400 053.

                            Dear Sir,
                            I WILL BE OUT OF TOWN FROM 08.08.2011 TO 01.09.2011 & THERE WILL BE NO USAGE OF PNG DURING THIS PERIOD, KINDLY PUT THIS ON RECORD. THIS IS FRO YOUR INFORMATION. THE PRESENT METER READING IS 241 UNITS.

                            REGARDS,
                            SUVARNA S DESAI
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                              EXCESSIVE BILLING

                              TO WHOMSOEVER IT MAY CONCERN THIS IS A COMPLAINT AGAINST MAHANAGAR GAS LTD PEOPLE RESPONSIBLE FROM MGL DONT COME TO TAKE METER READING AND THE BILLING DEPARTMENT SENDS BILLS WHICH ARE EXTREMELY HIGH NOT AFFORDABLE , I HAVE BEEN GETTING BILLS WHICH AT TIMES SHOW NO USEAGE CHARGES NO CONSUMTION AND YET HIGH BILL IS SEND THE LAST BILL THAT I RECEIVED SHOWS CONSUMTION CHARGE OF 57 UNITS WHICH IS THEN MULTIPLIED BY 17.86 PER UNIT CHARGE HENCE...
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                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                              My mother a Sr.Citizen, Aged 93 yrs.has a Mahanagar Gas connection. Mahanagar Gas has installed the Meter etc but have not connected the gas supply.

                              She has written letters which were hand delivered to their Bandra Kurla Complex office, she has sent emails to their Customer Service for the past THREE MONTHS and all they do is to send a standard reply as follows:
                              Reproduced below is one of their many standard email replies form their customer Care
                              .
                              From: Support <[protected]@mahanagargas.com>
                              Subject: RE: RE: RE: Request No: 427637 & 427717 & 438759
                              To: "'Kevin De Silva'" <[protected]@yahoo.co.in>
                              Date: Tuesday, 26 October, 2010, 2:55 PM

                              Dear Sir / Madam,

                              This is an acknowledgement for the mail sent by you.

                              The context of the mail has been once again forwarded to the concerned dept for further resolution / action.

                              Your unique docket / complain number is 536673 & BP no is [protected].

                              Regards,
                              Customer Care,
                              Mahanagar Gas Limited.

                              I hope some can help

                              Reagrds,
                              K.De Silva.
                              Son of
                              Mrs Lyra A De Silva.
                              Bandra West,
                              Mumbai. 400050
                              Aug 13, 2020
                              Complaint marked as Resolved 

                              Mahanagar Gas Ltd. — No response for complains

                              I would like to inform you that, I have already logged more than 20 complaints to Mahanagar Gas Ltd since last one year but still my complain has not been attended and solved.
                              My CRN No. is 197851.
                              My Mobile No. is [protected]
                              I have had a similar problem for a new gas connection in the name of my mother who is 82 years old.
                              This is a company who are in public service and their way of operation is worse than govt. agencies. This is example of an ideal private company who think they are not answerable to anyone. Public has to take them to task.
                              No gas connection

                              Sir
                              Jupiter building Poonam sagar already have gas connection, I had applied for the gas connection for 003 B wings in the month of April; my application form no is SG/035805/1213. My cheque got cleared on 1-6-2012. I went several times, but they don’t give me the genuine reason for the delay.
                              I, MANISH J RAJA have many time tried to contact but to deaf ears, every time get the same repeated answer your details are with us we will contact you.
                              sir,
                              A/3, HILL PARK TOWER CHS, SURESH SAMANT ROAD, NEAR AGARWAL ESTATE, JOGESHWARI (WEST) MU7MBAI 400102.
                              OVER BUILDING GAS APPLICATION AS BELOW.
                              1. APPLICATION DATED 15/04/2008
                              2. APPLICATION DATED 24/12/2010.
                              3 .APPLICATION DATED 22/08/2013
                              LETTER RECEIVED ON 24/12/2010 FROM MGL
                              CUSTOMER RELATIONSHIP NUMBER (CNR) -= [protected]
                              UPTILL NOW CONNECTION NOT INSTAL IN OVER BUILDING
                              MIRZA SHAFIQUE BAIG
                              [protected]
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                                Excessive billing / Meter reading very fast

                                Name - Nilesh Narayan Dalvi
                                Pipe Gas Connection at New House
                                CA - [protected]
                                BP - [protected]
                                Prev CRN No - 1002734

                                Pipe Gas Connection at old House
                                CA - [protected]
                                BP - [protected]

                                As mentioned above, i have 2 pipe gas connections ( 1 at my old house & other one at my new house )

                                My average gas bill amount at my old house over...
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                                Dear Sir,

                                I have applied for new pipe line Gas connection in the name of Sunil Sagvekar (No. AF 019213 / 910) with DD of Rs. 6000/- on 14th July 2010. The Concern person of Contractor assured us that connection will be fitted within 45 days. Now even after more than 2 months period, connection is not fitted. Despite of continuous follow up with Mr Ansari (contractor) till date no updates on the new connection.
                                It is very surprising, the contractor was asking us Rs.500/- extra (at the time of application of new connection) if we require connection within 8 days. If he can manage to give connection within 8 days after receiving extra Rs.500/- then why the connection is not fitted even after two months? (by paying regular amount)?
                                Kindly look in the matter.
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                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                  In August 2010, I recv. a bill from MGL with charge of Rs. 50/- as compensation for shortfall. I was also surprised that the Meter reading was shown zero.
                                  I called up to support service where I was informed that since their person had visited my house thrice but door was locked hence they have taken average consumption and it shows zero reading. (In MGL the mathematics seems little poor where Avg meter consumption is Zero. Does any body got an answer Zero in any average method). I was not ready to accept the argument that person had come thrice, so demanded the dates when he has visited, and they had no answer when the visit was made (They how come three visit is calculated)
                                  Further, they infomed that as there is no reading a charge of Rs. 50/- as compensation for shortfall is billed as per co. policy.
                                  Dear Friends, can you understand the methodology adopted by co. to charge custmer Rs. 50/- randomly. Since amount is not big, generally customer shall pay this PENALTY.
                                  Now, just understand how a big name multinational co. is playing smartly to pick pocketing by small amount charges which generally customer shall not pay attention to.
                                  +1 photos
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
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                                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                    Corruption is inseparable from India. India is corruption personified. In India looking for honesty is like trying to find a virgin in a maternity labour ward.

                                    MGL is one of the several agents of corrupt practices that makes India what it is today. Providing Piped Natural Gas (PNG) is one of the (dis)services it offers its customers in Mumbai and its satellite cities.

                                    I subscribed to its PNG service that was started in March 2010. After installation my family members found that the gas burners on the stove would get extinguished when turned to SIM mode.

                                    Complaining to MGL and to its agencies proved a miserable experience and gave only headaches while there was absolutely no work done to rectify the deliberate error by MGL. The deliberate error is simply a corrupt method of making the customer suffer and then make money by fleecing him/her. This is standard Indian practise. Complaining to the Police or going to the Courts only compound the problem. The problem is solved only if you use strong methods or quietly pay up money.

                                    MGL is putting the lives of several customers at risk by adopting this corrupt method simply to make some loose change. And this loose change assumes mammoth volume considering the volume of customers they cheat in a month or an year. Safety and Security of its users are compromised.

                                    Do not tolerate this. Speak up. Take action. For your and your family welfare. This country will not do this for you. Nobody will. You yourself will have to.
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    PNG operates at a lower pressure than LPG. When customers switch to PNG, MGL is supposed to increase the bore sizes of both the brass nipples as well as of the gas cocks in the stove apparatus. MGL technicians increase the orifice size of the brass nipples while deliberately leaving the brass-cocks alone. Due to this the burner will get extinguished when put to SIM mode. Getting the MGL technician back into your home is a chargeable trip. He will also charge you for getting the bore sizes of the brass cocks increased on some pretext. What would the hapless ladies in the house or the men (who are generally not qualified to understand technicalities) do but pay up. MGL has already charged you for installation as well as the deposit well in advance. Then why this disservice and why this double charge?

                                    Will MGL stop this lowly corruption and make amends in my gas burners. I shall not pay, of course.
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