Mahanagar Gas — Installation of Pipe Gas at our premises in Godrej Prime, Chembur

To Whom So Ever It May Concern

We wish to lodge a complaint against one of the employees Mr. Kishore of your contractor Samruddhi Constructions and also Mahanager Gas Ltd’s Engineer Mr. Mayur Borade for their arrogant behavior and unprofessional approach while dealing with Pipe Gas Connection at our flat in Godrej Prime, Chembur. (Building S2 – Flat NO 1502)

In spite of we making the payment immediately when the request for advance payment was made; (in fact, we were the first member to make the payment) we have still not got the Gas connection in our flat. All our neighbors have got the connections and the same is operational as well; some of them are Tenants and not the Owners. Though we are the owners and have made the payment long time ago, our connection is delayed because we feel, it has become an ego issue of one arrogant employee of your contractor and your engineer Mr. Mayur Borade. Instead of questioning Mr. Kishore, the arrogant man form the installation team, Mr. Borade was trying to blame us, when we contacted him last week. He promised that he will send some other person and get our work completed but no one visited our place for the installation till date. When we called Mr. Borade, he did not answer the phone and sent us a message to contact Customer Care Department; he sent us a WRONG telephone number. We tried connecting with him over the phone but his phone was busy the whole day on Monday. He never bothered to return our call and now his phone is switched off. This is absolutely unprofessional and not acceptable.

We would be grateful, if the concerned can please look into the matter and help us resolve this issue at the earliest.

Best regards,

Himanshu Chitnis
Mobile #[protected]

P.S. We have already lodged a complaint over the phone on 2nd August, 2021 at 5:59 pm and our complaint number is 5693927