Mahanagar Telephone Nigam [MTNL] — Billing Issue

Address:

C-6/257 Yamuna Vihar, Delhi

Ref : telephone no. 22911244
This is in reference to my above mentioned telephone no. Till 28th of july the plan which was activated on my number was n-oyt-s (Sen. Citizen) and the charges for the same was rs. 232.50/- per month with 70 free calls. From 28th july onwards, as per my request my plan has been changed to freedom uld 333. Before applying to the same i have enquired with customer care at 1500 about any additional charges for converting my plan to this plan and they told me there won’t be any additional charges for conversion and installation other than rs. 333/- plus taxes. Now i received my 1st invoice after conversion (Invoice no. Mtnl[protected] dated 08/08/2020).in this invoice there are few extra charges are charged i. E. Misc. Charges – 600/-, accessory charges – rs. 52.47/- which should be removed. Also as per my previous plan 60 calls for 27 days should be free. But the invoice is showing only 10 free calls and rs, 45/- is charged for the additional 45 calls that also should be rectified.

Now this month i have received another bill in that also no credit was given for 100 free calls as it is mentioned on your website (Copy attached.). I am unable to understand why no body is listening to the customer complaints and respond back to the same.