Mahanagar Telephone Nigam [MTNL] — Broadband, Landline dead since 4 months

My landline phone and the broadband service is down since 4 months now. I have made repeated complaints many times. NOBODY, not a single person came to even check the problem. The helpline lady keeps giving random mobile numbers of service engineers, none of which gets answered, then she says "oh, he might have got retired, try someone else". then same thing continues to happens for each number. It seems that the whole MTNL Mumbai has taken retirement and after lockdown I haven't seen any MTNL guy in the area as well. The only things that's working is the billing department I guess because I am getting the bills regularly all this time. Please at least make a public announcement that the company has been shut down and they only exist to collect bill money.
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Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
Mar 09, 2021
Updated by kaustubhT
NOBODY SEEMS TO CARE ABOUT IT FROM MTNL. Its been more over month since I posted complaint here. The line has been dead since 5 months. I keep complaining, they keep giving docket numbers. The docket numbers after few days shows update that the issue has been resolved, then I complaint again and the cycle repeats. such a hopeless situation. Now stopping the connection is also a huge hurdle. Meanwhile the bills keep coming regularly.
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    Mahanagar Telephone Nigam [MTNL] Phone
    +91 98 6811 2345
    +91 11 2431 0212
    +91 11 2335 6666
    Mahanagar Telephone Nigam [MTNL] Address
    5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
    View all Mahanagar Telephone Nigam [MTNL] contact information