Mahanagar Telephone Nigam [MTNL] — broadband not functioning.

Address:	Mumbai City, Maharashtra, 400089
Website:	http:/mtnl.net.in

On 1st november i submitted an application with commercial officer in chembur for release of my telephone connection no. 25 25 36 80 and accordingly the work order no 1481 was issued, but it took 5 solid days to get the connection on the pretext that there is a cable fault. My question was when all other telephones in the same building chitra in nava shrinagar was working on the same cable how can there be a fault? Instead of starting from my building to the junction box and then to exchange they were hunting all over the place and wasted 5 days. On 6th november i submitted the application for broadband connection and the person concerned promised me to get the connection either on the same day or next day. On 7th one person came to my residence and gave the connection. But to my dismay, the connection only lasted for few hours and the broadband stopped working. Adding to my woes, the telephone instrument also got faulty as the audio level was poor and there is no display. I submitted a letter with commercial officer chembur exchange for replacement of the set but till today nothing has been done. I booked online complaints for both and the docket nos are mtnl telephone fault docket no. 2155 and broadband fault complaint no. 60.
In the process i have lost 12 days waiting for the progress.
My earnest request to you is to get the replacement for the defective equipment and also quick connection of broadband system.

I am a senior citizen dependent solely on this telephone and broadband connection. I hope you would appreciate my requirements and take action immediately.