Mahanagar Telephone Nigam [MTNL] — Complaint not being attended since one week

Address:

kandivali west

I m 68 years of age. ex special executive magistrate. if inspite of repeated follow ups, my problem is not being solved what about common people?

since one week internet not working. phone no 28057337. kandivali west s v road. everyday complaining to customer care. every day morning i get a call on landline that technician is coming and keeps me waiting. i have been waiting for almost a week whole day. today also i explained to the staff that in case if technician is not able to come, he should inform me. customer care talks to the concerned persons but no result at all. today i got message that complaint has been resolved. without anybody asking me how they inform me complaint is resolved. i get few calls from the staff to inform me that customer care people have talked to them but they are from different jurisdiction so cant help to solve the problem.
technician says that they are on contract so that have to go where their boss says.